Zulfugar Jabbarov
Baku
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Relations Specialist
BakıKart
10.2024 - Current
- Managed customer inquiries, providing timely and accurate information to enhance satisfaction.
- Resolved conflicts and complaints, utilizing problem-solving skills to maintain positive relationships.
- Collaborated with cross-functional teams to streamline communication processes and improve service delivery.
- Developed training materials for new hires, fostering a knowledgeable workforce in customer relations practices.
SUPPORT ASSOCIATE
WOLT
08.2024 - 09.2024
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Collaborated with cross-functional teams to enhance operational workflows and improve service delivery.
CALL CENTRE OPERATOR
SMARTECH SYSTEM MMC
01.2021 - 08.2024
- Managed high volume of inbound calls, ensuring prompt and accurate responses to customer inquiries.
- Resolved customer complaints efficiently, enhancing overall satisfaction and loyalty.
SPA RECEPTIONIST
PULLMAN BAKU
04.2018 - 04.2020
- Activities and responsibilities:
- Answering the telephone, transferring calls, taking accurate messages, greeting customers, cashiering, giving tours of the spa facility and scheduling appointments.
- Supervise and perform all tasks as detailed in daily task list for all areas
- Complete and ensure monthly reports are being delivered on time, last day of the month in the evening, accurately with comprehensive information
- Promptly, accurately and consistently report all guest incidents and how they were solved
- Support and assist your colleagues in different matters especially when the Spa
- Manager is not around
- Maintain a positive, productive working relationship with all other staff.
RUSSIAN LANGUAGE MODERATOR
IB CLUB
10.2017 - 03.2020
- Main activities and responsibilities: planning, preparing and presenting lessons that cater for the needs of the whole ability range within the class motivating pupils with enthusiastic, imaginative presentation
TRANSLATOR
UNIVERSITY OF OSMANGAZI
03.2014 - 06.2016
- Main activities and responsibilities: -translate documents -notarial approval of documents -translation from Russian to Turkish
Education
Public administration and political science, Accounting
UNIVERSITY OF OSMANGAZI
Skills
- Organisational skills
- Teamwork and good team-leading
- Leadership:
- Creating a pleasant and ergonomic workplace for your team members
- Focusing on ways to learn from rather than punish mistakes
- COMMUNICATION AND INTERPERSONAL SKILLS
- Communication and interpersonal skills
- Excellent contact skills gained through the experience as Russian volunteer teacher
- Written communication skills gained through the experience from University
- JOB-RELATED SKILLS
- Job-related skills
- Exibility :
- Volunteering to change your schedule to accomodate another employee's needs
- Volunteering to take the lead for a key presentation when a colleague comes down
- With an illness
- Working overtime to help a colleague meet a deadline for a funding proposal
- Multitasking :
- Answering the phone while greeting visitors in a busy reception area
- Prioritizing complaints in a customer service office
- OTHER SKILLS
- Other skills
Certification
LISTENING B1 READING B1 WRITING B1 SPOKEN PRODUCTION B1 SPOKEN INTERACTION B2
Accomplishments
- Time Management
- The importance of setting clear goals
- Minimize wasted time and distractions in the workplace
- How to avoid being deflected from your priorities
- Self-motivation as a time management tool
- Dealing with unexpected events that steal time
- Training
- Professional telephone Etiquette
- Make an Introduction
- Asking permission to Initiate the Transfer
- Never say "no" policy
- How to end the call
ADDITIONAL INFORMATION
Chess
Timeline
Customer Relations Specialist
BakıKart
10.2024 - Current
SUPPORT ASSOCIATE
WOLT
08.2024 - 09.2024
CALL CENTRE OPERATOR
SMARTECH SYSTEM MMC
01.2021 - 08.2024
SPA RECEPTIONIST
PULLMAN BAKU
04.2018 - 04.2020
RUSSIAN LANGUAGE MODERATOR
IB CLUB
10.2017 - 03.2020
TRANSLATOR
UNIVERSITY OF OSMANGAZI
03.2014 - 06.2016
Public administration and political science, Accounting
UNIVERSITY OF OSMANGAZI
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