Zully Sepulveda
Tucson
Summary
Dynamic Apartment Leasing Consultant with a proven track record at Green Water Investment, excelling in customer service and property management. Skilled in lease administration and clear communication, I enhanced tenant satisfaction and increased occupancy rates through engaging property tours and effective issue resolution. Recognized for empathy and teamwork, driving high retention and loyalty.
Experienced leasing professional with strong focus on team collaboration and achieving results. Skilled in client relationship management, property showings, and contract negotiations. Reliable and adaptable, able to meet changing needs and exceed expectations. Proven track record of delivering exceptional customer service and fostering positive tenant relationships in fast-paced environments.
Knowledgeable Leasing consultant with solid background in facilitating resident satisfaction and effectively managing leasing processes. Demonstrated success in fostering strong tenant relationships and ensuring high occupancy rates. Proven ability to utilize strong interpersonal and communication skills to address tenant concerns and coordinate with property management teams.
Overview
4
4
years of professional experience
Work History
Apartment Leasing Consultant
Green Water Investment
07.2024 - Current
- Provided exceptional customer service to both current and prospective residents, resulting in high levels of satisfaction and retention.
- Enhanced tenant satisfaction with prompt responses to maintenance requests and effective communication.
- Verified tenant incomes and other information before accepting lease applications.
- Distributed and followed up on tenant renewal notices.
- Managed social media accounts showcasing community features, amenities, and events that attracted potential renters'' attention.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Increased apartment occupancy rates by conducting engaging property tours and addressing prospective tenants'' concerns.
- Evaluated market trends to strategically adjust advertising efforts for maximum reach among target audiences.
- Greeted clients, showed apartments, and prepared leases.
Customer Service Representative
Rent.com
01.2021 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Education
GED -
Pima Community College
Tucson, AZ05-2015
Skills
- Goal oriented
- Teamwork orientation
- Property management
- Fair housing laws
- Customer service
- Fair housing policies
- Lease administration
- Clear communication
- Team collaboration
- Lease agreements
- Property inspections
- Lease renewals
- Telephone and email etiquette
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Apartment Leasing Consultant
Green Water Investment
07.2024 - Current
Customer Service Representative
Rent.com
01.2021 - 07.2024
GED -
Pima Community College
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