Zuzanna Wirkijowska
WADDELL
Summary
Dynamic and detail-oriented professional with experience in excelling in customer service and quality assurance. Proven ability to prioritize tasks and solve problems effectively, ensuring customer satisfaction. Recognized for teamwork and communication skills, consistently delivering exceptional service while managing multiple responsibilities in fast-paced environments.
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry, and database administration.
Overview
4
4
years of professional experience
Work History
Fulfillment Associate
Safeway
10.2023 - Current
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Managed customer service inquiries and complaints for customer satisfaction.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Answered questions about store policies and addressed customer concerns.
- Worked with floor team and managers to meet wide range of customer needs.
Receptionist
Surprise Health and Rehabilitation Center
07.2023 - 09.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Supported office staff and operational requirements with administrative tasks.
- Managed multi-line phone system and pleasantly greeted patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
Front Desk Assistant
Estrella Mountain Community College
09.2021 - 05.2023
- Greeted visitors and students upon arrival, offered assistance, and answered questions.
- Answered multi-line phone system and enthusiastically greeted callers.
- Managed paper and electronic filing systems by routing various documents, taking messages, and managing incoming and outgoing mail.
- Maintained visitor log for entering and leaving tutoring center.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding students.
Education
Associate of Arts - Sociology
Estrella Mountain Community College
Avondale, AZ05-2023
Associate of Arts - Sociology
University of Arizona - Global Campus
Tucson, AZ08-2026
Skills
- Work prioritization
- Detail-oriented
- Time management
- Quality assurance
- Teamwork and collaboration
- Problem-solving
- Friendly and courteous
- Excellent communication
- Customer service
- Multitasking and organization
Languages
English
Native or Bilingual
Polish
Limited Working
Timeline
Fulfillment Associate
Safeway
10.2023 - Current
Receptionist
Surprise Health and Rehabilitation Center
07.2023 - 09.2023
Front Desk Assistant
Estrella Mountain Community College
09.2021 - 05.2023
Associate of Arts - Sociology
Estrella Mountain Community College
Associate of Arts - Sociology
University of Arizona - Global Campus
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