Enver Zeynalli

I worked as an IT Support Engineer at Kvadrat MMC, where I played an active role in ensuring the stability and efficiency of the company’s IT infrastructure. My responsibilities included providing timely technical assistance to employees, monitoring and maintaining computer systems, and resolving both hardware and software issues. I collaborated with different departments to deliver effective IT solutions, optimized helpdesk processes to improve response time, and contributed to system updates and routine maintenance. This position gave me the opportunity to work in a fast-paced environment, enhance my communication skills, and gain hands-on experience in managing IT operations at a corporate level.

During COP29 in Baku, I served as an IT Support team member, providing technical assistance to event staff, troubleshooting hardware and software issues, setting up and maintaining network systems, and ensuring smooth operation of computer equipment throughout the event. I collaborated with colleagues to promptly resolve technical problems and assisted end-users with daily IT needs. This experience enhanced my problem-solving skills, improved my communication abilities, and gave me practical exposure to IT support in a fast-paced, high-profile event environment.

During my internship at the National Aerospace Agency as an IT Support and Helpdesk intern (February 2024 – May 2024), I was responsible for assisting end-users with technical issues, including troubleshooting hardware, software, and network-related problems. I provided support in the installation and configuration of software, ensured smooth daily IT operations, and contributed to maintaining computer systems and peripherals. My role also involved handling helpdesk requests by logging, tracking, and resolving incidents, as well as preparing documentation for technical procedures and solutions. This experience allowed me to strengthen my problem-solving skills, improve my technical knowledge, and gain practical exposure to IT support processes in a professional environment.