Adan Bojorquez Ochoa Jr.
Mesa
Summary
Experienced Hardware Technician specializing in diagnosing, repairing, and maintaining computer systems. Proven ability in complex problem-solving and hardware/software integration. Contributions led to enhanced system performance and increased user satisfaction.
Overview
2
2
years of professional experience
Work History
Production Hardware Technician
Synel Americas
Scottsdale
01.2025 - Current
- Established and configured Android tablets and embedded systems, encompassing application installation, hardware modifications, troubleshooting, and quality assurance.
- Diagnose, troubleshoot, and repair faulty devices through an RMA program, providing fully functional replacements to customers.
- Use PuTTY to install firmware, execute commands, and interface with the Linux OS for advanced troubleshooting.
- Implemented and configured devices to fulfill customer specifications, ensuring support for DHCP and static network configurations for seamless infrastructure integration.
Outbound Phone Transfer Agent
Discover Bank
Tempe
12.2023 - 01.2024
- Managed outbound calls to Discover Card Holders regarding past-due balances.
- Updated contact information and reviewed scripted disclosures during each call.
- Transferred card holders to account specialists for advanced assistance.
- De-escalated stressful situations while addressing difficult customers with professionalism.
Overnight Stocker
Walmart
Mesa
12.2022 - 12.2023
- Proficient in inventory management, time management, product placement, and quality control
- Skilled at meeting deadlines and efficiently collaborating with a team
- Provides excellent customer service during the store's opening and closing times
- Trained and mentored new employees, ensuring they were equipped with the knowledge and skills necessary to excel in their roles
Education
High School Diploma -
Westwood High School
Mesa, AZ05-2022
Accomplishments
- MPS Honor of Excellence Degree (2022),
- Seal Of Biliteracy (2022)
- Arizona Regionals Winner, Robotics Competition (2022)
- Honor for Excellence in Service Learning and Community (2022)
Skills Interests
Microsoft 365, Spanish, English
Timeline
Production Hardware Technician
Synel Americas
01.2025 - Current
Outbound Phone Transfer Agent
Discover Bank
12.2023 - 01.2024
Overnight Stocker
Walmart
12.2022 - 12.2023
High School Diploma -
Westwood High School
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