Alexis Gallegos
Phoenix
Summary
Skilled in communication, have the ability to listen actively and to utilise a problem-solving approach when discussing a peer's issue Compassionate and dedicated personal support worker with experience providing exceptional care to my peers issues, I want to be able to share my story with the approach to better assist our patients and there needs. Helping others gives me joy and satisfaction and a sense of purpose if I could make everyone at least smile once a day then I've done my Job.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Valor Global
06.2021 - 10.2021
- Received inbound calls for des unemployment, transfer members to the correct department, answer all calls and provided general information
Customer Service Representative
Aspen Dental
06.2019 - 12.2019
- Assisted with scheduling all new patients, gave general information
Customer Service Representative
CVS Health
01.2018 - 05.2018
- Answer phone calls for the federal employee program, assisted with refilling perceptions, member service
CSR - Customer Service Representative
logisticare non emergency transportation for BLS AlS and gurney transport
03.2014 - 10.2017
- I would route transportation for members ride
- Answer phone calls, assist with supervisor calls, scheduling for staff
Education
College Degree - Medical Assistant
Sanford-Brown Institute
Phoenix, AZ02.2032
General Education -
Peoria Accelerated High School
Phoenix, AZ05.2008
Skills
- Typing
- Medical Scheduling
- Customer service
- Individual / Group Counseling
- Front Desk
- Communication skills
- Crisis Intervention
- Medical Terminology
- Suicide intervention skills training
- Phone etiquette
- Addiction Counseling
Certification
- CCMA Certification, Present
- CPR Certification, 02/01/25, Present
- ASIST, 02/01/24, Present
- Certified Recovery Specialist, 02/01/25, 02/01/27
- Bloodborne and Pathogen Training, 02/01/23, 02/01/24
Abilities
- Ability to understand and respond to others' emotions
- Provide emotional support and validation
- Identifying and addressing challenges faced by individuals seeking support
- Awareness of available community resources and referral pathways
- Supporting individuals in their recovery journey
- Providing support to individuals struggling with substance use
Willing To Relocate
- Mesa, AZ
- South Phoenix, AZ
- Tempe, AZ
Timeline
Customer Service Representative
Valor Global
06.2021 - 10.2021
Customer Service Representative
Aspen Dental
06.2019 - 12.2019
Customer Service Representative
CVS Health
01.2018 - 05.2018
CSR - Customer Service Representative
logisticare non emergency transportation for BLS AlS and gurney transport
03.2014 - 10.2017
College Degree - Medical Assistant
Sanford-Brown Institute
- CCMA Certification, Present
- CPR Certification, 02/01/25, Present
- ASIST, 02/01/24, Present
- Certified Recovery Specialist, 02/01/25, 02/01/27
- Bloodborne and Pathogen Training, 02/01/23, 02/01/24
General Education -
Peoria Accelerated High School
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