Alexis Smith
Chandler
Summary
Dynamic insurance professional with extensive experience at State Farm, excelling in claims processing and negotiation. Proven ability to enhance client retention through effective communication and problem-solving skills. Recognized for streamlining workflows, resulting in improved efficiency and customer satisfaction. Adept at managing high-pressure situations while maintaining a strong customer focus.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Insurance Customer Advocate
Florida Peninsula
09.2024 - 07.2025
- Developed strong relationships with clients, promoting trust and loyalty through excellent service.
- Maintained comprehensive records of all client interactions, allowing for efficient follow-up, and enhanced overall service quality.
- Documented customer concerns and inquiry resolutions in the internal computer system.
- Managed multiple priorities effectively while ensuring a high level of accuracy and attention to detail in all tasks performed.
- Collaborated with team members to ensure consistent, high-quality service delivery across the organization.
Remote Desk Examiner
Texas Windstorm Insurance
Irving
06.2024 - 09.2024
- Conducted regular audits of closed claims files to ensure accuracy, completeness, and adherence to established procedures.
- Maintained positive relationships with agents, brokers, and insureds through professional and empathetic communication during claim processes.
- Educated policyholders on their coverages to facilitate an accurate understanding of their benefits and responsibilities throughout the claims processes.
- Negotiated fair settlements with insureds by effectively communicating findings from desk examinations of property damage claims.
- Provided excellent customer service to both internal and external customers, fostering a positive image for the company in all interactions.
Customer Service Representative
Peckham
Tempe
12.2023 - 06.2024
- Effectively managed high-stress situations, maintaining professionalism while resolving disputes.
- Resolved customer complaints empathetically, increasing loyalty and repeat business.
- Handled escalated calls efficiently, achieving satisfactory resolutions for customers and the company.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions to ensure proper follow-up.
- Developed rapport with customers through active listening, boosting retention rates and positive feedback.
- Resolved customer inquiries and issues with professionalism and patience.
- Provided exceptional customer support through phone and email communication.
Total Loss Desk Adjuster
State Farm
Austin
04.2021 - 12.2023
- Improved claim processing efficiency by streamlining workflows and implementing time-saving strategies.
- Increased client retention rates through empathetic communication and swift resolution of concerns during the adjustment process.
- Collaborated cross-functionally with other departments to effectively address complex issues impacting claims resolution times.
- Evaluated damages and handled claim negotiations with insureds, claimants, attorneys, and public adjusters.
- Used prescribed guidelines or policies in analyzing situations.
- Balanced competing priorities in a fast-paced environment, ensuring timely completion of all assigned tasks, without compromising quality or attention to detail.
Property Desk Adjuster
Tower Hill
Gainesville
10.2021 - 11.2022
- Coordinated property inspections and repair efforts with adjusters, contractors, and appraisers.
- Trained new adjusters on company procedures and efficient claims management practices.
- Streamlined claims process to enhance efficiency and accelerate resolutions for clients.
- Managed high volume of claims, prioritizing based on urgency and complexity for timely resolution.
- Established strong client relationships through empathy during challenging loss or damage situations.
Inside Sales Development
Republic Services
Chandler
02.2020 - 11.2021
- Provided comprehensive sales support across various verticals, geographies, and products for Republic Services.
- Utilized various software and tools to streamline processes and optimize performance.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Identified needs of customers promptly and efficiently.
Consultant
Republic Services
Chandler
10.2016 - 02.2020
- Cultivated customer and brand loyalty by addressing inquiries with professionalism.
Developed customized solutions to acquire new business using effective sales tactics.
Proactively promoted Republic Services' products for cross- and up-sell opportunities throughout sales process.
Provided sales support for existing customers seeking account modifications.
Executed sales retention strategies using proven sales techniques. - Collaborated with cross-functional teams to develop strategic solutions.
- Developed reports to track project progress and identify areas for improvement.
Claims Examiner
State Farm Insurance
Austin
09.2013 - 10.2016
- Handled sensitive information with discretion, ensuring the confidentiality of personal and financial details for claimants throughout the claims examination process.
- Maintained detailed records of all claims activities, ensuring compliance with regulatory requirements and company policies.
- Utilized analytical skills to evaluate medical bills for accuracy and appropriateness of charges before approving payments as part of the claims process.
- Participated in cross-functional team meetings to address organizational challenges related to claims management, and develop solutions collaboratively.
- Reduced claim processing time by implementing efficient workflow strategies, and prioritizing tasks effectively.
Education
Some College (No Degree) -
Chandler Community College
Chandler, AZSkills
- Time management
- Claims processing
- Claims negotiation
- Problem solving
- Effective communication
- Service orientation
- Computer proficiency
- Customer focus
- Organizational skills
- Pressure handling
- Insurance knowledge
- Sales support
- Upselling strategies
- Data entry
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
- CPR/FIRST AID & AED
- ALL LINES ADJUSTER
- STATE FARM AUTO
- PROPERTY
Timeline
Insurance Customer Advocate
Florida Peninsula
09.2024 - 07.2025
Remote Desk Examiner
Texas Windstorm Insurance
06.2024 - 09.2024
Customer Service Representative
Peckham
12.2023 - 06.2024
Property Desk Adjuster
Tower Hill
10.2021 - 11.2022
Total Loss Desk Adjuster
State Farm
04.2021 - 12.2023
Inside Sales Development
Republic Services
02.2020 - 11.2021
Consultant
Republic Services
10.2016 - 02.2020
Claims Examiner
State Farm Insurance
09.2013 - 10.2016
Some College (No Degree) -
Chandler Community College
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