Alma Buelna
Tucson
Summary
Bilingual case manager skilled in intake assessments, client advocacy, and personalized care plans. Proven ability to enhance client engagement and improve service delivery through effective communication.
Overview
9
9
years of professional experience
Work History
Bilingual Case Manager
Southern AZ AIDS Foundation
Tucson
05.2024 - Current
- Conducted intake assessments to identify client needs and support options.
- Assisted clients in navigating healthcare resources and social services.
- Developed individualized care plans based on client goals and preferences.
- Monitored client progress and provided ongoing support as needed.
- Educated clients on available health programs and preventive care services.
- Collaborated with community organizations to enhance service delivery efforts.
- Maintained accurate records of interactions with clients according to agency policies.
- Conducted intake assessments with new clients to determine eligibility for services.
Administrative Assistant
Southern AZ Aids Foundation
Tucson
05.2023 - 05.2024
- Maintained confidential client records and documentation in compliance with regulations.
- Handled incoming communications, directing inquiries to appropriate staff members.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Answered questions from customers regarding products and services offered by the company.
- Managed database systems containing customer contact information.
- Directed customer inquiries to appropriate department personnel.
Pharmacy Technician
PharMerica
Tucson
04.2022 - 01.2023
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Answered telephones to respond to questions or requests.
- Prepared and dispensed medications under pharmacist supervision.
- Assisted customers with prescription inquiries and medication information.
- Processed prescriptions using pharmacy management software efficiently.
Pharmacy Technician
Alorica
Tucson
10.2018 - 12.2020
- Assisted customers with prescription inquiries and medication information.
- Processed prescriptions using pharmacy management software efficiently.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
Reservation Agent
Desert Diamond Casinos
Tucson
12.2016 - 02.2018
- Ensured all reservations were properly documented in the system.
- Assisted customers via phone by providing confirmations, answering questions, and offering general information.
- Managed customer reservations using property management systems.
- Assisted guests with inquiries about accommodations and amenities.
- Processed cancellations and modifications to existing reservations efficiently.
- Maintained accurate records of reservations and customer preferences.
- Answered inbound calls and responded to customer inquiries regarding reservations.
- Processed customer payments for reservations over the phone.
- Identified opportunities for cross-selling other products or services.
- Coordinated with front desk staff to maintain maximum occupancy.
- Performed daily audits of reservation data to ensure accuracy.
- Generated reports on occupancy rates, cancellations, and no-shows.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
Education
Pueblo High School
Tucson, AZ05-2013
Skills
- Intake assessments
- Case documentation
- Data management
- Record keeping
- Time management
- Client assessment
- Data entry and analysis
- Referral coordination
- Patient needs assessment
- Customer relationship management
- Compliance adherence
- Problem solving
- Effective communication
- Conflict resolution
- Team collaboration
Languages
Spanish
Native/ Bilingual
Timeline
Bilingual Case Manager
Southern AZ AIDS Foundation
05.2024 - Current
Administrative Assistant
Southern AZ Aids Foundation
05.2023 - 05.2024
Pharmacy Technician
PharMerica
04.2022 - 01.2023
Pharmacy Technician
Alorica
10.2018 - 12.2020
Reservation Agent
Desert Diamond Casinos
12.2016 - 02.2018
Pueblo High School