Alma I. Vazquez
Glendale
Summary
- Excellent customer service
- Skilled in assisting customers
- Managing a high level of productivity in the work environment
- Applying understanding when dealing with problems involving variable and standardized situations
- Organized and great at attention to detail
- Ability to perform 10-key by touch accurately, computer skills, Word, Excel, PowerPoint, Outlook
- Experienced in receiving, processing, and managing inventory products.
- Certified in driving forklifts and other machinery
- Skilled in managing customer service teams and improving operational efficiency. Possess strong leadership skills with proven success in problem-solving, conflict resolution, and communication. Demonstrated ability to deliver high-quality customer service while maintaining strict adherence to company policies. Previous work resulted in improved team performance and enhanced customer satisfaction rates. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
37
37
years of professional experience
Work History
Youth-care Worker
Southwest Key Program (Casa Kokopelli)
05.2023 - 03.2025
- Provided direct care services to youth
- Intakes and flyouts services, completed necessary paperwork, and provided the youth with an overview of the program
- Trainer, Trained employees on intake services
- The medical department is a medical runner
Warehouse Inbound
Target warehouse
03.2022 - 01.2023
- FT, Power Equipment operator
- Receiving, pick, put away, pack out
- Inventory control/Quality Assurance
- Replantear, Consolidar
Warehouse
Macy's Bloomingdale's
06.2019 - 02.2022
- Receiving, Pick, put away, Pack out
- Replantear, Consolidar
- Inventory Control/Quality Assurance
- FT, Power Equipment Operator
- Shift Leader, Home Department
- Leader, ran the floor, and was responsible for more than 20 people
Supervisor and Cashier
San Carlos Bay restaurant
02.2016 - 12.2018
- Customer service
- Managed vendors' requests for payment
- Assigned checks for employees
- Waitress
Processor of products
Nelipak SW America
09.2012 - 12.2015
- Processed medical products
- Inventory
- Packaging
Loan Officer
Tio Rico Auto Title Loan
06.2012 - 09.2012
- Providing Loan services
- Customer service
- Cashier
Tax Preparer
Express Taxes and Service
01.2012 - 05.2012
- Preparing taxes
- Customer service
- Providing tax services
Business Owner
Alpha Financial, LLC
11.2009 - 11.2011
- Preparing taxes
- Proven leadership skills by completing minding store task
- Knowledgeable in budgeting and collecting revenue
- Customer service
Processor / Loan Officer
Atlantic Mortgage
02.2007 - 12.2008
- Telemarketing
- Crossing to customers
- Customer service
Tax Preparer
H&R Block
01.2008 - 04.2008
- Preparing Taxes
- Customer service
Tax Preparer
H&R Block
01.2007 - 04.2007
- Preparing Taxes
- Cross-selling products while providing excellent customer service
Processor/Supervisor
Eagle First Mortgage
02.2005 - 02.2007
- Supervising the Department of Processing
- Direct contact with Bank Representatives
- Customer Service
- Approving and Concluding Mortgage Loans
- Opening Title Loads for Properties, Requesting Appraisals, and Prequalification of Mortgage Insurance
- Completing Contracts for Purchase, Sales, and Rents
- Requesting verification of BOE, BOM, and BOD
- Preparing Documents for Escrow of Purchase and Refinance
Bookkeeping Assistant
Union Ganadera Regional de Sonora (UGRS Mexico)
06.1995 - 12.1998
- Bookkeeping assistant
- Cashier
- Customer service
Cashier
Banco Nacional de México (BANAMEX)
01.1988 - 01.1991
- Cashier
- Customer Service
Education
Real Estate -
Westford College
Phoenix, Arizona03.2012
Real Estate -
Glendale Community College
Phoenix, Arizona08.2011
Tax Preparation -
H&R Block
Phoenix, AZ09.2005
Business Administration -
University of Sonora
Hermosillo, Sonora06-1991
High school diploma -
Colegio de Bachilleres
Hermosillo, Sonora05.1989
Skills
- Customer service skills
- Customer service and care
- Problem solving
- Data entry and reporting
- Team supervision
- Leadership
- Conflict resolution
- Staff supervision
- Youth care services
- Intake processing
- Cash handling
- Training and development
- Effective communication
Timeline
Youth-care Worker
Southwest Key Program (Casa Kokopelli)
05.2023 - 03.2025
Warehouse Inbound
Target warehouse
03.2022 - 01.2023
Warehouse
Macy's Bloomingdale's
06.2019 - 02.2022
Supervisor and Cashier
San Carlos Bay restaurant
02.2016 - 12.2018
Processor of products
Nelipak SW America
09.2012 - 12.2015
Loan Officer
Tio Rico Auto Title Loan
06.2012 - 09.2012
Tax Preparer
Express Taxes and Service
01.2012 - 05.2012
Business Owner
Alpha Financial, LLC
11.2009 - 11.2011
Tax Preparer
H&R Block
01.2008 - 04.2008
Processor / Loan Officer
Atlantic Mortgage
02.2007 - 12.2008
Tax Preparer
H&R Block
01.2007 - 04.2007
Processor/Supervisor
Eagle First Mortgage
02.2005 - 02.2007
Bookkeeping Assistant
Union Ganadera Regional de Sonora (UGRS Mexico)
06.1995 - 12.1998
Cashier
Banco Nacional de México (BANAMEX)
01.1988 - 01.1991
Real Estate -
Westford College
Real Estate -
Glendale Community College
Tax Preparation -
H&R Block
Business Administration -
University of Sonora
High school diploma -
Colegio de Bachilleres
Similar Profiles
ARACELI ESPINOZAARACELI ESPINOZA
COOK at Southwest key Casa KokopelliCOOK at Southwest key Casa Kokopelli
Amalia Valles De LermaAmalia Valles De Lerma
Cook at Southwest Key Casa kokopelliCook at Southwest Key Casa kokopelli
Sander LozadaSander Lozada
Shift Leader at Southwest Key Programs - Casa KokopelliShift Leader at Southwest Key Programs - Casa Kokopelli
Evan TannerEvan Tanner
Data Annotation at Independent Contractor (Remote)Data Annotation at Independent Contractor (Remote)
Joseph MiddletonJoseph Middleton
Stocker at WalmartStocker at Walmart