Alondra Castellanos
Mesa
Summary
Account Management professional experienced in overseeing high-volume client portfolios, multi-site operations, and cross-functional service teams. Proven ability to manage client relationships, coordinate multiple field crews, and ensure consistent service delivery across large commercial and educational facilities. Recognized for strong communication, leadership, and the ability to support client retention and portfolio expansion.
Overview
10
10
years of professional experience
Work History
Account Manager
CleanChoice Janitorial
Gilbert
06.2023 - Current
- Cultivated strong client relationships by addressing concerns promptly, resulting in improved customer satisfaction and retention rates.
- Managed contract renewals and negotiations, ensuring compliance with service agreements and fostering long-term partnerships.
- Collaborated with cross-functional teams to develop customized cleaning solutions, enhancing service delivery and operational efficiency.
- Oversaw project timelines and resource allocation, ensuring successful completion of cleaning contracts within budget and schedule.
- Managed multiple accounts simultaneously while meeting deadlines.
- Acted as main point of contact in matters relating to client concerns and needs.
- Developed strategies to increase revenue from existing accounts.
- Maintained accurate records of all customer interactions in the CRM system.
- Collaborated with team members to implement cleaning schedules, improving workflow and ensuring thorough coverage of all areas.
Patient Services Coordinator
Hatfield Medical Group
Mesa
02.2020 - 05.2023
- Coordinated patient scheduling and follow-up communications, enhancing appointment adherence and improving patient satisfaction rates.
- Managed patient intake processes, ensuring compliance with healthcare regulations and accurate data capture for medical records.
- Developed and maintained effective communication channels between patients and healthcare providers, streamlining information flow and reducing appointment delays.
- Managed patient records with precision, ensuring compliance with data protection regulations and enhancing data integrity.
Customer Service Representative
Central Sources of AZ
Mesa
04.2016 - 02.2019
- Managed a high volume of collections accounts, utilizing effective communication strategies to resolve outstanding debts and improve recovery rates.
- Utilized CRM software to track collections progress, ensuring timely follow-ups and maintaining accurate records of interactions.
- Collected outstanding debts by negotiating payment plans, resulting in improved cash flow and reduced delinquency rates.
Skills
- Client relationship management
- Contract negotiation
- Service agreement compliance
- Project management
- Medical records management
- Debt collection strategies
- Collections account management
- Customer satisfaction enhancement
Bilingual
- English/Spanish
Education
- Mesa High School - Diploma
- Medical Billing & Coding - Certification
Timeline
Account Manager
CleanChoice Janitorial
06.2023 - Current
Patient Services Coordinator
Hatfield Medical Group
02.2020 - 05.2023
Customer Service Representative
Central Sources of AZ
04.2016 - 02.2019