Amanda Deans

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Answered constant flow of customer calls with minimal wait times.

• Handled over 80-90 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

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• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Verified accurate responses to questions and inquiries by maintaining advanced product knowledge.