Jennifer Gomez
Tucson
Summary
Experienced customer service representative with a proven track record in challenging sales and account management. Skilled presenter, communicator, and problem solver adept at engaging with diverse customers and addressing individual needs. Exceptional organizational abilities as a client service associate. Seeking an opportunity to leverage hard work and dedication in a role that values these qualities. Personable and dedicated professional with extensive retail experience, known for being a solid team player with a positive attitude. Committed to ensuring customer satisfaction and contributing to company success through relationship-building and business growth initiatives. Diligent Food Service Attendant with background in food service. Adept at maintaining high cleanliness standards and ensuring customer satisfaction. Demonstrated ability to handle multiple tasks efficiently, including preparing meals and managing cash registers.
Overview
27
27
years of professional experience
Work History
Food Service Attendant
Amphitheater School District
04.2023 - Current
- Increased positive feedback from students through attentive listening and prompt resolution of complaints or concerns.
- Performed routine maintenance tasks such as sweeping floors, cleaning utensils, wiping down surfaces, ensuring a pristine workspace at all times.
- Achieved greater efficiency in task completion by working closely with coworkers to streamline workflows.
- Contributed to the establishment''s positive reputation through consistent delivery of exceptional service quality.
- Complied with all federal and state regulations regarding food safety and waste disposal.
- Enhanced customer satisfaction by providing efficient and friendly food service in a timely manner.
- Demonstrated adaptability by performing a variety of tasks, including serving food and cleaning.
Customer Experience/merchandising ASM
World Market
02.2009 - 01.2023
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Coached and developed store associates through formal and informal interactions.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Organized and prioritized projects.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Delegated work to staff, setting priorities and goals.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
Delivery Driver
Pizza Hut
07.2020 - 08.2020
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Supervisor
Pier One Imports
10.2004 - 01.2009
- Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Maintained positive working relationship with fellow staff and management.
- Coordinated employee schedules according to shift changes and availability.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Assessed company operations for compliance with safety standards.
Teller
First New Mexico Bank
06.1998 - 06.2004
- Prepared official checks for customer and internal bank needs.
- Identified transaction errors when debits and credits did not balance.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Built and maintained client relationships through quality, personalized interactions.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Delivered exceptional service to customers in person or over telephone.
- Maintained confidentiality of bank records and client information.
- Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
- Used customer information to tailor recommendations to promote or sell travelers' checks, savings bonds and cashier's checks.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
Education
High School Diploma -
Cobre High School
Bayard, NM05.1992
Skills
- Effectively addressing customer concerns
- Detail-oriented data management
- Assessing client expectations
- Streamlined transaction processing
- Account administration expertise
- Effective verbal communication
- Effective decision-making in high-pressure environments
- POS and ordering system proficiency
- Positive attitude
- Product and service upselling
- Ability to adjust to new situations
- Meal prep assistance
- Proficient in simultaneous task execution
Education and Training
other
Timeline
Food Service Attendant
Amphitheater School District
04.2023 - Current
Delivery Driver
Pizza Hut
07.2020 - 08.2020
Customer Experience/merchandising ASM
World Market
02.2009 - 01.2023
Supervisor
Pier One Imports
10.2004 - 01.2009
Teller
First New Mexico Bank
06.1998 - 06.2004
High School Diploma -
Cobre High School
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