Amanda Knoll
Phoenix
Summary
Professional with robust background in scheduling and coordination, skilled in optimizing workflows and ensuring efficient resource allocation. Strong focus on team collaboration and achieving results, adaptable to changing needs. Expertise in time management, communication, and conflict resolution, making reliable asset in fast-paced environments. Known for maintaining high standards and delivering consistent, impactful outcomes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Healthcare Scheduler
Banner health
06.2022 - Current
- Analyzing imaging orders to accurately aid patients with obtaining timely appointments.
- Contacting medical offices to obtain requirements needed for scheduling patients such as insurance authorization or a clarified order.
- Performing data entry to assist clerks with entering incoming orders and documents into OnBase so all schedulers can access them.
- Maintained high levels of customer satisfaction through diligent scheduling coordination
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to appointments as needed.
- Established and maintained strong working relationships with both internal and external department personnel, facilitating open communication channels for improved collaboration.
- Established full time role in admin to aid dept on back end by contacting patients for STAT appointments, making necessary adjustments to appointments requested by imaging departments or provider's offices, assisted with cancelling/rescheduling appointments and reaching out to explain necessary information to patients.
- Efficiently multitask across multiple computer systems to manage workflows, retrieve information, and ensure seamless operations in fast-paced environments
Business Support Representative
Banner Health
01.2021 - 09.2021
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Input orders and price inventory through ARBA.
- Closed out registers at end of day to ensure balance totals matched correctly.
- Answering calls to navigate customers through completing phone orders or answer any questions they had.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
Receptionist
Banner Health
03.2020 - 09.2021
- Worked outside all entrances of hospital taking temperatures and screening patients and staff members during the pandemic.
- Contributed to the company''s positive image by consistently delivering exceptional service to clients and visitors.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Enforced hospital policies put into place during Pandemic.
- Accurately Directed patients to their destinations through hospital.
- Maintained clean reception area to promote positive, professional environment for clients.
Sterile Processing Technician
Banner Estrella
08.2018 - 01.2021
- Wrap instruments and consignment trays, peel pack items for low gravity and steam sterilization, set up instrument trays, distribute packs and single use items to OR on case carts, load steam and gravity sterilizers accurately, clean/ disinfect instrumentation, use of conventional washer and ultrasonic in decontamination, log steam and low gravity load cycles properly, disinfect scopes.
Caregiver
On Angels Wings
12.2016 - 08.2018
- Provide health meals, assist with activities of daily living, keep the environment clean and safe, manage medications, transport patients to day care, hygiene and maintain certifications.
Education
High school diploma or GED - Highschool
Zion Benton Township Highschool
Zion06-2012
Sterile Processing Certification -
Pima Medical School
Phoenix04-2018
Skills
- Communication skills
- Phone etiquette
- Time management
- Computer skills
- Medical Terminology
- Hospital experience
- Aseptic (2 years)
- Aseptic Technique (2 years)
- Assembly (2 years)
- Autoclave (2 years)
- BLS-CPR
- Front desk
- Cash handling
- Basic math
- Retail sales
Certification
- BLS/CPR APRIL 2025 to APRIL 2027
- CRCST April 2018 to April 2022
- Driver's license
Timeline
Healthcare Scheduler
Banner health
06.2022 - Current
Business Support Representative
Banner Health
01.2021 - 09.2021
Receptionist
Banner Health
03.2020 - 09.2021
Sterile Processing Technician
Banner Estrella
08.2018 - 01.2021
Caregiver
On Angels Wings
12.2016 - 08.2018
High school diploma or GED - Highschool
Zion Benton Township Highschool
Sterile Processing Certification -
Pima Medical School
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