Valeria Alvarado
Yuma
Summary
Dynamic professional with a strong work ethic and exceptional scheduling skills. Proven track record in enhancing customer satisfaction and team productivity through effective resource allocation and proactive problem-solving. Adept in utilizing scheduling software and maintaining meticulous documentation to ensure seamless operation with a background in scheduling and coordination, skilled in optimizing workflows and ensuring efficient resource allocation. Strong focus on team collaboration and achieving results, adaptable to changing needs. Expertise in time management, communication, and conflict resolution, making reliable asset in fast-paced environments. Known for maintaining high standards and delivering consistent, impactful outcomes.
Overview
5
5
years of professional experience
Work History
Healthcare Scheduler
Banner Health
04.2023 - 10.2023
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Enhanced team productivity by maintaining clear communication channels and providing regular updates on project progress.
- Utilized scheduling software to its full potential, enabling more accurate and efficient planning.
Over the Counter Specialist
Convey Health Solutions
10.2021 - 04.2023
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Led quality assurance efforts, maintaining high standards for all products and services.
Customer Service Representative
Advanced Call Center Technologies LLC
07.2018 - 10.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
High School Diploma -
Gila Ridge High School
Yuma, AZSkills
- Computer skills
- Attention to detail
- Data entry
- Strong work ethic
- Critical thinking
- Customer service
- Schedule coordination
- Effective multitasking
- Schedule management
- Telephone etiquette
- Medical terminology
- Teamwork and collaboration
- Patient scheduling
- Order processing
- Insurance verification
- Account management
- Documentation expertise
- CRM software
- Documentation and recordkeeping
- Organizational skills
- HIPPA Compliance
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Healthcare Scheduler
Banner Health
04.2023 - 10.2023
Over the Counter Specialist
Convey Health Solutions
10.2021 - 04.2023
Customer Service Representative
Advanced Call Center Technologies LLC
07.2018 - 10.2021
High School Diploma -
Gila Ridge High School