Summary
Overview
Work History
Education
Skills
Certification
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Amber Wheeler

Amber Wheeler

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Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Manager

Omni Dermatology
10.2024 - Current
  • Guided a team of 35 employees, including five prior authorization specialists, to boost operational efficiency.
  • Managed staff schedules to optimize resources and enhance team productivity.
  • Implemented training programs for staff on dermatological procedures and best practices.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Developed strategies that streamlined operations and enhanced productivity.
  • Managed daily operations encompassing scheduling, inventory control, and customer service excellence.
  • Implemented cost-saving measures, achieving annual expense reductions of $38,000.
  • Conducted performance evaluations to identify improvement areas and establish training programs.
  • Maintained strict quality control standards to ensure high levels of customer satisfaction.
  • Negotiated vendor contracts to secure advantageous pricing terms.
  • Managed prior authorization requests for medical services and procedures.

Supervisor, Medical Assistant

Center for Dermatology & Plastic Surgery
09.2020 - 10.2024
  • Assigned tasks and monitored workflow to enhance operational efficiency.
  • Trained staff on best practices and regulatory compliance.
  • Handled problems swiftly to minimize disruption in operations.
  • Prepared and submitted accurate reports while analyzing data for insights.
  • Sterilized instruments and prepared exam rooms daily to maintain safety standards.
  • Informed patients of pathology results and coordinated appropriate treatment scheduling.
  • Managed prior authorizations for medications and ensured timely processing.
  • Provided exceptional customer service through effective communication and scheduling.
  • Managed prior authorization requests for medical services and procedures.

Medical Assistant

Beatrice Keller clinic
05.2018 - 09.2020
  • Prepared and sterilized exam rooms daily for optimal patient care.
  • Facilitated patient preparation for examinations and procedures.
  • Managed specimen preparation for daily pick-up to ensure timely lab processing.
  • Restocked medical supplies daily to maintain operational efficiency.
  • Communicated pathology and test results to patients, scheduling follow-up treatments.
  • Conducted patch testing to assess allergic reactions.
  • Processed prior authorizations for medications to streamline patient access.
  • Performed scribing duties to enhance documentation accuracy.

Medical Assistant

Omni Dermatology
01.2015 - 05.2018
  • Cleaned and prepared exam rooms daily to ensure optimal patient experience.
  • Assisted with MOHS surgeries, contributing to surgical success.
  • Prepared patients for examinations and procedures, enhancing workflow efficiency.
  • Processed specimens for daily pick-up to maintain laboratory schedules.
  • Received and stocked medical supplies daily to support operational readiness.
  • Sterilized instruments to uphold safety and hygiene standards.
  • Informed patients of pathology results and scheduled appropriate treatments.
  • Conducted PDT and laser treatments for vitiligo and psoriasis.

Medical Assistant

Arizona Advanced Dermatology
04.2008 - 01.2015
  • Responsible for Daily Coordination of Patients, Prepare and Clean Exam Rooms
  • Prepare Patients for Examination and Procedures
  • Schedule Surgeries
  • Prepare Specimens for Daily Pick-up
  • Assist in Cosmetic Procedures
  • Receive and Stock Supplies on a Daily Basis
  • Perform Injections for Hair Loss, Psoriasis
  • Inform Patients of Pathology and Test results
  • Patch testing
  • Cross Trained for Front Desk Backup

Medical Assistant

Mosharrafa Plastic Surgery
01.2007 - 10.2007
  • Responsible for Patient Intake
  • Perform Tissue Expander Injections
  • Clean and Stock Exam Rooms
  • Breast Implant Study-Cross Trained for Front Desk Backup
  • Transcribed documents and maintained high levels of accuracy.

Education

Associate's degree - Medical Assisting

Apollo College
05.2005

Skills

  • Medical records management
  • Contract negotiation
  • Clerical skills
  • Patient care
  • Team management
  • Venipuncture and phlebotomy
  • Laboratory procedures
  • Injection administration
  • Leadership skills
  • EMR systems proficiency
  • Supervisory experience
  • Medical terminology expertise
  • Medical office operations
  • Triage processes
  • Employee onboarding and training
  • Vendor management and negotiation
  • Expense tracking and reporting
  • Customer service excellence
  • Performance evaluation techniques
  • Problem solving strategies
  • Schedule and time management
  • Quality control measures
  • Staff development

Certification

Certified Medical Assistant

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  • Visa Status: Authorized to work in the US for any employer
  • Work Permit: Authorized to work in the US for any employer

Timeline

Manager

Omni Dermatology
10.2024 - Current

Supervisor, Medical Assistant

Center for Dermatology & Plastic Surgery
09.2020 - 10.2024

Medical Assistant

Beatrice Keller clinic
05.2018 - 09.2020

Medical Assistant

Omni Dermatology
01.2015 - 05.2018

Medical Assistant

Arizona Advanced Dermatology
04.2008 - 01.2015

Medical Assistant

Mosharrafa Plastic Surgery
01.2007 - 10.2007

Associate's degree - Medical Assisting

Apollo College

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