Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Andre Nerbovig

Phoenix

Summary

Dynamic and results-driven professional with extensive experience at Amazon, excelling in quality control and customer service. Proven ability in inventory management and complaint resolution, consistently enhancing operational efficiency. Adept at utilizing software for data analysis while fostering strong communication skills to ensure customer satisfaction. Passionate about delivering exceptional results in fast-paced environments. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

7
7
years of professional experience

Work History

Customer Returns Processor

Amazon
Phoenix
06.2024 - Current
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Analyzed customer complaints regarding product quality or service issues and responded appropriately.
  • Cleaned and disposed of boxes and packing material to maintain general housekeeping.
  • Inspected returned items to identify damage or defects, documenting information in database.
  • Maintained comprehensive knowledge of product inventory, manufacturer warranty details and company product protection plans potentially offsetting return requests.
  • Exercised safety precautions to prevent injury or damage to products and equipment.
  • Attached identifying tags to track returned items and put back into re-saleable stock.

Team Member

Planet Fitness
Phoenix
01.2024 - 08.2025
  • Clean facility & maintain cleanliness
  • Organize gym equipment
  • Engage with club members to achieve satisfaction
  • Keep inventory of items within club
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Greeted customers upon entering the store with friendly demeanor.

Package Handler/Sorter

OnTrac
Phoenix
12.2023 - 02.2024
  • Stack boxes in trailers in timely manner
  • Unload trailers in timely manner
  • Work fast paced while keeping track of correct placements
  • Sort boxes to according locations

Packer

Amazon Warehouse
Phoenix
03.2023 - 09.2023
  • Pack orders in timely manner
  • Print labels
  • Fold the correct boxes for items
  • Send products down the shipping line
  • Run the tape/box machine

Sales Representative

T-Mobile
Phoenix
03.2023 - 08.2023
  • Find solutions in addressing customer needs
  • Deliver an outstanding store experience that promotes customer loyalty and strengthens the T-Mobile brand
  • Maintain cleanliness of the store during down times
  • Meet or exceed sales and customer satisfaction goals
  • Achieving profitable sales results

Sneaker Authentication

StockX
Tempe
11.2021 - 03.2023
  • Bring in incoming shipments
  • Ship out packages/ stock pallets on occasion
  • Authenticate sneakers

Barista/Baker

AJ's Fine Foods
Scottsdale
08.2021 - 11.2021
  • Make drinks
  • Grab pastries for the customers
  • Complete transactions with the register

Stock Associate/Sales Associate

Foot Locker
Glendale
05.2020 - 08.2021
  • Stocking incoming shipment
  • Organizing shipment stock
  • Maintain cleanliness within the stockroom
  • Provide customer service on the sales floor
  • Transactions with the cash register

Kitchen Helper

Panda Restaurant Group
Scottsdale
01.2020 - 04.2020
  • Cooking Rice, Chow Mein, And Teriyaki Chicken
  • Washing dishes
  • Working the front line/serving food and using the register
  • Moping and cleaning the front dining and bathrooms

Garden Sales Associate

Home Depot
Phoenix
04.2018 - 01.2020
  • Stocked the shelves and aisles
  • Provided customer service & helped drive sales on the floor for products and sales events

Education

High school or equivalent -

Alhambra High School
Phoenix, AZ
05.2018

Skills

  • Stocking
  • Dayforce
  • Communication skills
  • Retail sales
  • Heavy lifting
  • Negotiation
  • Leadership
  • Organizational skills
  • Warehouse experience
  • Order picking
  • Cash handling
  • Barista Experience
  • Cleaning
  • Customer service
  • Food safety
  • Writing skills
  • Cash register
  • Kitchen experience
  • Package handling
  • Packaging
  • Order fulfillment
  • Merchandising
  • Authentication
  • Photography
  • Basic math
  • Inventory management
  • Computer skills
  • Sales
  • Upselling
  • Restaurant experience
  • Computer operation
  • Fast paced
  • Product inspection
  • Stock organization
  • Complaint resolution
  • Data analysis
  • Effective communication
  • Safety protocols
  • Problem solving

Languages

English
Native/ Bilingual

References

References available upon request.

Timeline

Customer Returns Processor

Amazon
06.2024 - Current

Team Member

Planet Fitness
01.2024 - 08.2025

Package Handler/Sorter

OnTrac
12.2023 - 02.2024

Packer

Amazon Warehouse
03.2023 - 09.2023

Sales Representative

T-Mobile
03.2023 - 08.2023

Sneaker Authentication

StockX
11.2021 - 03.2023

Barista/Baker

AJ's Fine Foods
08.2021 - 11.2021

Stock Associate/Sales Associate

Foot Locker
05.2020 - 08.2021

Kitchen Helper

Panda Restaurant Group
01.2020 - 04.2020

Garden Sales Associate

Home Depot
04.2018 - 01.2020

High school or equivalent -

Alhambra High School

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