ANGEL CHAVEZ
Mesa
Summary
IT professional with 8+ years of experience supporting, implementing, and maintaining enterprise systems in both public safety and enterprise environments. Skilled in requirements gathering, vendor and engineer collaboration, and ensuring application operability within SLA guidelines. Adept at translating technical concepts for diverse audiences and delivering technology solutions that meet operational needs.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Application Support Engineer – IT Unit
CITY OF MESA POLICE DEPARTMENT
01.2024 - Current
- Gather requirements from stakeholders to elicit and document functional and technical requirements, translating operational needs into actionable specifications for software engineers and vendor partners.
- Coordinate with dev teams and vendors on the deployment, configuration, and integration of public safety software platforms, ensuring interoperability with existing infrastructure and compliance with CJIS and internal standards.
- Manage app lifecycle, monitoring, tuning, and incident prevention to maintain SLA-defined uptime and service quality.
- Lead testing and rollout of upgrades, patches, and integrations, executing test plans in staging environments and managing controlled production rollouts.
IT Security Analyst – IT Unit
CITY OF MESA POLICE DEPARTMENT
02.2021 - 01.2024
- Assist IT security ops with patching, scans, and mobile security.
- Participate in incident response and remediation.
- Conduct staff security training.
- Maintain and enforce CJIS compliance across supported systems and environments.
NOC Technician – Intake Operations
INSIGHT ENTERPRISES
06.2019 - 01.2021
- Monitor/diagnose enterprise tech issues, escalate to meet SLAs.
- Coordinate with customers, vendors, carriers to resolve issues.
- Utilized network and system monitoring tools to identify and troubleshoot connectivity, storage, and performance issues.
Service Desk Technician
LOGICALIS
12.2018 - 05.2019
- Provided remote technical support for Apple and Windows devices.
- Assisted users with software installations, account resets, and VPN setup.
- Managed account administration through Active Directory and performed troubleshooting for business applications.
Computer Support Specialist
HERBERGER INSTITUTE FOR DESIGN AND THE ARTS
02.2017 - 12.2018
- Delivered walk-up and phone-based technical support to faculty and students.
- Configured Apple devices using JAMF Pro and managed Windows devices with SCCM.
- Created knowledge base documentation to assist users and improve self-service capabilities.
Education
Bachelor of Science - Information Technology
ARIZONA STATE UNIVERSITY
Tempe, AZ05.2019
Skills
- Apple and Windows device support
- Cloud platform management
- Mobile device management expertise
- Application Lifecycle Management & Integrations
- Networking Basics (Wi-Fi, TCP/IP, DNS, VPN)
- Account management expertise
- Fluent in English and Spanish
- IT system administration
Certification
CompTIA Security+
Languages
English
Spanish
Timeline
Application Support Engineer – IT Unit
CITY OF MESA POLICE DEPARTMENT
01.2024 - Current
IT Security Analyst – IT Unit
CITY OF MESA POLICE DEPARTMENT
02.2021 - 01.2024
NOC Technician – Intake Operations
INSIGHT ENTERPRISES
06.2019 - 01.2021
Service Desk Technician
LOGICALIS
12.2018 - 05.2019
Computer Support Specialist
HERBERGER INSTITUTE FOR DESIGN AND THE ARTS
02.2017 - 12.2018
Bachelor of Science - Information Technology
ARIZONA STATE UNIVERSITY
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