Anita Sharma

- Accomplished Senior QA Lead and SME with over 4 years of specialized experience in Salesforce.com CRM, adept in managing sales and service cloud features, including Leads, Contacts, Accounts, Cases, Campaigns, Opportunities, and Orders.

- Proficient in Salesforce development and testing, with a solid understanding of Visualforce pages, Lightning Web Components (LWC), Aura components, Apex classes, Apex triggers, and asynchronous processes.

- Skilled in Salesforce integration using REST APIs, DML operations, SOQL, SOSL, data loader techniques, and MuleSoft for comprehensive project execution.

- Demonstrated expertise in leading QA teams, developing test strategies in alignment with business objectives, and fostering collaborative relationships with cross-functional teams to ensure project success and quality assurance.

- Leveraged Scrum SDLC methodologies to maintain rigorous testing environments and workflow efficiency, with a proven track record of managing end-to-end test execution and defect resolution processes.

Project Overview:
The SAGE Global Signings project was designed to transform Salesforce.com into the central system for tracking global Signings activities, specifically tailored to enable the US & Canada Sales teams at American Express to record incentives associated with closing opportunities.

Key Responsibilities:
- Developed and communicated a clear testing framework, including defining test scope, objectives, high-level activities, test environments, defect management procedures, test team organization, and acceptance criteria.
- Effectively managed a diverse team comprising two onsite and three offshore resources, ensuring seamless collaboration and high-quality deliverables.
- Engaged closely with Business System Analysts at American Express to identify critical regression testing scenarios and flows, while also working in tandem with development teams to provide early feedback and detailed defect reports.
- Ensured the creation, meticulous review, and client approval of all test plans and test cases by the offshore team, adhering to American Express's stringent quality standards.

Technical Environment:
The project leveraged the Salesforce.com platform and Quality Center tools to support a structured and efficient testing environment tailored to the needs of American Express.

Project Overview:
Developed a customer-focused SOA-based insurance solution for State Farm to improve the purchasing process for Auto, Life, and Fire insurance products.

Key Responsibilities:
- Led test planning, case development, and test matrix creation, providing guidance for offshore team execution.
- Managed data coordination with integration teams and oversaw a team of 2 onsite and 6 offshore resources.
- Reviewed and shared use case documents to ensure offshore team comprehension of business requirements.
- Analyzed Low-Level Designs (LLDs) for system and web services understanding, conducted SOAP web services testing with SoapUI, and reviewed web service definitions with MEGA.
- Authored SQL queries for backend data verification and liaised with the design team on application distribution and web services.
- Conducted daily offshore calls for status updates and query resolution, ensuring test plans and cases met client approval.
- Maintained environment-specific data and service URLs, partnered with developers for defect resolution within sprints, and managed test and defect reporting using Trac and Test Link.
- Participated in peer reviews and defect meetings, supported the Test Data team with requirement insights, and used SharePoint and Lotus Notes for document management.

Technical Environment:
Implemented the project with Mule ESB, SOA, web services (SOAP & REST), MEGA, Jenkins, IBM Websphere, IBM Datapower, PostgreSQL, Trac, Test Link, SharePoint, and Lotus Notes.

• Project Overview:
• The project entailed developing a software solution for PharmaLynx LLC, a New Jersey-based global CRO specializing in comprehensive clinical studies from Phase-1 to Phase-IV. The software facilitates management of clinical trials information, tracking participant data and associated medical facilities.
• Key Responsibilities:
• - Collaborated with Business Analysts to review and analyze requirements, leading to comprehensive requirement gathering, testing, and documentation.
• - Employed Agile methodologies to test the application and utilized Soap-UI for web services testing.
• - Managed sample data and web service URLs across development, integration, and UAT environments.
• - Engaged with developers to promptly identify and rectify defects within agile sprints.
• - Orchestrated the creation of test plans and cases, and conducted system, integration, and regression testing.
• - Directed test management and defect reporting using Quality Center, and validated SQL Server database data using SQL queries in SQL Server Management Studio.
• - Participated in end-to-end and UAT testing for release cycles, attended review meetings, and provided detailed defect status reports.
• - Utilized SharePoint for effective document sharing and collaboration.
• Technical Environment:
• Implemented the software using an Agile framework, J2EE, web services, Soap-UI, MS SQL Server, QTP, SharePoint, Windows Server 2008-R2, MS Office, SVN, and Hudson for continuous integration.