Ashlee Wood
Flagstaff
Summary
Detail-oriented Surgery Scheduler optimizing patient flow and ensuring HIPAA compliance. Strong in schedule coordination, patient relations, and effective communication.
Overview
7
7
years of professional experience
Work History
Surgery Scheduler
Flagstaff Surgical Associates
Flagstaff, AZ
01.2025 - Current
- Coordinated surgical schedules for multiple surgeons, optimizing patient flow and resource allocation.
- Communicated effectively with patients to confirm appointments and provide necessary pre-operative instructions and prescriptions..
- Managed electronic health records to ensure accuracy and compliance with regulatory standards.
- Collaborated with clinical staff to address scheduling conflicts and resolve patient inquiries promptly.
- Trained new team members on scheduling protocols and system navigation, improving overall team performance.
- Monitored daily surgery schedules, ensuring timely notifications for cancellations or rescheduling needs.
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Minimized patient wait times through effective management of daily surgery schedules.
- Assisted with medical coding and billing tasks.
- Performed various administrative tasks by filing, copying and faxing documents.
- Conducted patient intake interviews, recording and documenting relevant information.
Assistant Property Manager
Woodlands Village Apartments
Flagstaff, AZ
05.2023 - 10.2024
- Coordinated tenant communications to enhance resident satisfaction and community engagement.
- Assisted in managing leasing processes, ensuring accurate documentation and compliance with regulations.
- Supported property maintenance by scheduling repairs and conducting regular inspections for quality assurance.
- Developed and implemented efficient office procedures to streamline daily operations and improve productivity.
- Analyzed rental market trends to assist in pricing strategies for unit availability and occupancy rates.
- Collaborated with team members to organize community events, fostering a positive living environment for residents.
- Oversaw tenant move-in/move-out processes, ensuring smooth transitions and adherence to policies.
- Maintained accurate financial records, assisting in budget preparation and expense tracking for property management activities.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Kept accurate records of all resident and tenant correspondence.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
- Showed apartments to potential tenants and answered questions regarding community.
Shift Lead
Yogurtini
Phoenix, AZ
09.2022 - 05.2023
- Supervised daily operations, ensuring efficient service and high customer satisfaction.
- Trained and mentored new team members on operational procedures and customer engagement strategies.
- Resolved customer issues promptly, maintaining positive relationships and encouraging repeat visits.
- Managed cash handling procedures, ensuring accuracy in transactions and deposits.
- Completed store opening and closing procedures and balanced tills.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Studio Assistant
All That Dance Studio
Flagstaff, AZ
04.2019 - 08.2022
- Managed inventory of dance supplies, maintaining organized storage and timely restocking.
- Oversaw event logistics for recitals and workshops, ensuring successful execution and participant coordination.
- Enhanced studio workflow by organizing equipment and maintaining a clean work environment.
- Provided administrative support, including answering phones and managing email correspondence.
- Improved overall studio organization by implementing effective storage solutions and labels.
Education
Bachelor of Science - Psychology
Grand Canyon University
Phoenix, AZ12.2024
Skills
- Schedule coordination
- HIPAA compliance
- Teamwork orientation
- Insurance verification
- Patient relations
- Facility coordinating
- Time management
- Problem-solving
- Computer proficiency
Timeline
Surgery Scheduler
Flagstaff Surgical Associates
01.2025 - Current
Assistant Property Manager
Woodlands Village Apartments
05.2023 - 10.2024
Shift Lead
Yogurtini
09.2022 - 05.2023
Studio Assistant
All That Dance Studio
04.2019 - 08.2022
Bachelor of Science - Psychology
Grand Canyon University