Ashley J. Herrera
Phoenix
Summary
Highly motivated, organized, professional, and quick to learn and apply new skills. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
13
13
years of professional experience
Work History
Human Service Specialist III
State of Arizona- Department of Economic Security
Phoenix
07.2025 - Current
- Driving a vehicle to conduct on-site visits to members/families’ homes, school and/or program sites to develop relationships and to discuss service needs and supports
- Developing, writing, reviewing, monitoring, and evaluating Individual Support Plan (ISP) in accordance with mandated timelines and documenting individual progress and concerns, and completing appropriate referrals to community agencies
- Conducted assessments to identify client needs and develop appropriate support plans.
- Collaborated with interdisciplinary teams to ensure comprehensive care delivery.
Clinical Therapist
Confianza Health
Phoenix
02.2025 - 07.2025
- Delivered behavioral health clinical intervention and recovery services to clients and families; developed treatment plans while conducting individual, group, and family counseling, routine and emergency assessments, and crisis interventions.
- Developed tailored treatment plans based on evidence-based therapeutic approaches.
- Provided individual and group therapy sessions for diverse client populations.
- Assessed client needs through comprehensive psychological evaluations and interviews.
Family Connections Consultant
Family Service Aides
Phoenix
04.2024 - 04.2025
- Developed and implemented Individualized Service Plans to address unique family needs and promote positive outcomes.
- Coordinated Referral/Intake, Case Management, Family Support Services, and Parent Education to support families in achieving their goals.
- Provided weekly in-home parenting classes for parents referred by DCS, enhancing parenting skills and family dynamics.
Intern
Lifeline PCS
Phoenix
04.2024 - 03.2025
- Provided supervised individual and group counseling, crisis intervention, and outreach, enhancing client support and well-being.
- Conducted intakes for new clients, ensuring accurate data collection to support effective psychological evaluations.
- Supported daily operations by assisting with patient care and documentation.
- Collaborated with team members to ensure timely and accurate service delivery.
- Organized patient files and maintained confidentiality of sensitive information.
Assistant Manager
Ez Check Cashing
Phoenix
01.2015 - 01.2025
- Trained 5+ cashiers, managed their cash limits, and oversaw their performance to deliver consistently impeccable customer service.
- Delivered exceptional service to over 500 clients daily, enhancing customer satisfaction.
- Resolved client issues through creative problem solving, ensuring optimal satisfaction.
- Provided expertise and educated clients on company products.
- Coordinated employee engagement activities that improved workplace morale.
- Organized and filed paperwork related to client accounts.
HR Coordinator
Castle Biosciences, Inc.
Phoenix
10.2022 - 03.2023
- Coordinated with HR team and IT department to enhance employee onboarding process, developing training schedules and onboarding materials for new hires.
- Supported recruitment efforts by screening applications, analyzing resumes for qualified candidates, scheduling interviews, and communicating with applicants.
- Delivered administrative support to HR department, maintaining accurate records, files, and databases to ensure efficient operations.
- Developed affirmative action programs to promote diversity in hiring.
Volunteer
MEMORIAL HOSPITAL OF TEXAS COUNTY
Guymon
01.2013 - 01.2014
- Accompanied patients during visits to provide emotional support and alleviate stress, improving their overall experience.
- Acted as liaison between the patients’ families and care providers, continuously monitoring provided services to ensure that the needs of patients were met.
- Assisted patients with daily tasks and informed them about hospital services, enhancing their understanding and comfort.
Education
Master of Science - Mental Health Counseling
Grand Canyon University
Phoenix, AZ04.2025
Master of Science - Industrial Organizational Psychology
Grand Canyon University
Phoenix, AZ12.2022
Bachelor of Arts - Psychology
Arizona State University
Phoenix, AZ12.2019
Bachelor of Arts - Religious Studies
Arizona State University
Phoenix, AZ12.2019
Skills
- Client assessment
- Case management
- Treatment planning
- Crisis intervention
- Behavioral intervention
- Client retention strategies
- Effective communication
- Verbal and written communication
- Team collaboration
- Cross-functional coordination
- Critical thinking
- Prioritization
Languages
- Spanish
- English, Fluent
- Spanish, Fluent
Community Leadership
MEMORIAL HOSPITAL OF TEXAS COUNTY, Guymon, OK, 01/13-12/14, Volunteer, Assisted patients with daily tasks, providing necessary information about the hospital to visiting patients, Accompanied patients during their visit to provide support and ease their stress, Acted as liaison between the patients’ families and care providers, continuously monitoring provided services to ensure that the needs of patients were met
Timeline
Human Service Specialist III
State of Arizona- Department of Economic Security
07.2025 - Current
Clinical Therapist
Confianza Health
02.2025 - 07.2025
Family Connections Consultant
Family Service Aides
04.2024 - 04.2025
Intern
Lifeline PCS
04.2024 - 03.2025
HR Coordinator
Castle Biosciences, Inc.
10.2022 - 03.2023
Assistant Manager
Ez Check Cashing
01.2015 - 01.2025
Volunteer
MEMORIAL HOSPITAL OF TEXAS COUNTY
01.2013 - 01.2014
Master of Science - Mental Health Counseling
Grand Canyon University
Master of Science - Industrial Organizational Psychology
Grand Canyon University
Bachelor of Arts - Psychology
Arizona State University
Bachelor of Arts - Religious Studies
Arizona State University