Austin Ruffner

• Collaborated with underwriters, processors, and other team members to resolve condition and loan purchase related issues, ensuring smooth transactions for all parties involved.
• Analyzed applicant financial data to determine eligibility for various loan products, tailoring recommendations based on individual needs.
• Maintained up-to-date knowledge of industry regulations, changes, and trends to provide accurate advice to clients.

Worked as a producing MLO while educating office staff and grow team morale to ensure a clean/smooth lending operation.

Seeking new talent to bring into the business and train for the production and administration team.

Keeping up with the industry changes in an adverse market for both the customers and company respectively.

• Mentored junior colleagues in navigating complex mortgage industry procedures while sharing valuable insights gained from years of experience.
• Assisted clients in understanding complex mortgage terms, facilitating informed decisions about their financing options.

Worked as a producing MLO growing business and office staff efficiency while expanding our adept construction lending experience and knowledge to further enable us to reach major production and workflow goals we had set for the company and colleagues.

• Assisted clients in understanding complex mortgage terms, facilitating informed decisions about their financing options.
• Structured loans creatively to address unique borrower situations and maximize approval chances.
• Explained different types of loans pertaining to client situations.

Producing MLO working on team production and helping the team reach production goals.

• Increased loan application approvals by efficiently processing and reviewing documents for accuracy and compliance.
• Contributed towards achieving branch sales targets through consistent performance in meeting personal goals as well as supporting team members when needed.
• Provided exceptional customer service throughout loan process from initial consultation to closing day.