AYNURA BAGHIRLI
Baku,BA
Summary
Dynamic Telesales and Customer Care Specialist with proven success at PashaPay in enhancing customer satisfaction through effective communication and conflict resolution. Skilled in CRM documentation and adept at utilizing software development tools like JIRA. Committed to delivering exceptional service and fostering strong customer relationships, ensuring a seamless experience for every caller.
Overview
1
1
year of professional experience
Work History
Telesales Specialist
PashaPay
01.2024 - 01.2025
- Outbound Calling: Initiating calls to potential or existing customers to promote products or services, providing information, and persuading them to make a purchase or use a service.
- Customer Relationship Management: Building and maintaining strong relationships with customers through effective communication, addressing their concerns, and ensuring satisfaction.
- I focus on providing clear information, de-escalating complex situations, and ensuring every caller receives a seamless and helpful experience.
- Resolved customer issues by following established protocols and procedures.
- Documented interactions in CRM system for accurate record-keeping.
- Assisted customers with inquiries and issues via inbound phone calls.
Education
Bachelor's Degree - English Teaching
Azerbaijan University of Languages
Azerbaijan06-2024
Skills
- Microsoft Office
- Software development tools: JIRA, confluence
- Customer Service
- Conflict Resolution
- Problem Solving
- Critical Thinking
- Effective Verbal & Written Communication
- Presentation Skills
- CRM documentation
- C programming knowledge
- Python language
- Customer relationship management
Languages
- Azerbaijani - native
- English - upper intermediate
- Turkish - fluent
- Russian - elementary
Timeline
Telesales Specialist
PashaPay
01.2024 - 01.2025
Bachelor's Degree - English Teaching
Azerbaijan University of Languages