Aytaj Mammadova
Baku,Azerbaijan
Summary
Banking professional with 7 years of experience in customer service, financial operations, and process management. Skilled in understanding customer needs, handling financial transactions, maintaining accurate documentation, and resolving operational issues. Currently developing expertise in AI-Based IT Business Analysis, with a focus on business process analysis, requirements gathering, and aligning business needs with technical solutions. Detail-oriented, analytical, and eager to leverage banking experience and growing IT knowledge to contribute to effective business solutions and continuous process improvement.
Overview
1
1
Certification
4
4
years of post-secondary education
6
6
years of professional experience
Work History
LEADING SPECIALIST OF CUSTOMER SERVICE DEPARTMENT
Bank of Baku OJSC
Baku
08.2023 - Current
- Managed corporate and individual client accounts and banking operations, ensuring accurate documentation and compliance with procedures for reliable transaction processing. Collaborated with clients and internal departments to identify operational issues and clarify business needs, supporting process improvements for enhanced service delivery.
SPECIALIST OF CUSTOMER SERVICE DEPARTMENT
Bank of Baku OJSC
09.2021 - 08.2023
JUNIOR SPECIALIST OF CUSTOMER SERVICE DEPARTMENT
Bank of Baku OJSC
07.2021 - 09.2021
OPERATIONS SPECIALIST/CASHIER
International NBCI(Non-Bank Credit Institution) OJSC
Baku
09.2020 - 04.2021
- Creating customer profiles and updating client information in the system.
- Preparing loan documents and processing credit applications.
- Receiving loan payments and updating payments against outstanding debts.
- Performing daily cash operations, including cash counting and end-of-day reconciliation.
- Organizing and maintaining customer files and loan documentation.
- Assisting customers with loan payments and providing account information.
Education
Bachelor - Information Technology And Management Faculty
Azerbaijan State Oil and Industry University
Baku, Azerbaijan 09.2016 - 07.2020
Skills
- Microsoft Office (Word, Excel, PowerPoint) (Intermediate)
- IBS Banking Software and Internal Systems(Good knowledge)
- Internet and Email Applications (Good knowledge)
- SQL(Intermediate)
- Power BI(Intermediate)
- Data analysis (Intermediate)
- Requirements Analysis & Documentation (BRD, FRD, SRS Fundamentals)
- Business Process Modeling (BPMN 20 Fundamentals)
- Stakeholder Analysis & RACI Matrix Fundamentals
- Agile Fundamentals & User Stories
- Acceptance Criteria (Given–When–Then)
- User Acceptance Testing (UAT) Fundamentals
- KPI Definition Fundamentals
- Customer Relationship Management
- Issue Resolution
- Communication
- Team Collaboration
- Process Improvement
- Problem Solving
- Time management
Certification
e.toooDsaaBdesaB-desaBData Analyst (Update Bootcamp) 2024 (Certificated)
- Build your future"project 2015-2016 (Certificated)
- Through this project, I was awarded a one-year tuition-free university preparation program.
- English School 2024 (Certificated)
- Park inn by Radisson Baku Hotel(3-month internship in Front office department)2017 (Certificated)
- Leadership and Personal Effectiveness" two-day training(Counterpart International Virginia United States)Conducted by Shamsiyeva Mustafayeva 2022(Certificated)
- How to Survive the First 40 Days at work? training (2016)
- National Marketing Forum 2019 (Organizer)(Certificated)
- AI-Based IT Business Analytics Course (In Progress)(Dost.edu.az)
Languages
English | Advanced
Russian | Intermediate
Azerbaijan | Native
Turkish | Native
Timeline
LEADING SPECIALIST OF CUSTOMER SERVICE DEPARTMENT
Bank of Baku OJSC
08.2023 - Current
SPECIALIST OF CUSTOMER SERVICE DEPARTMENT
Bank of Baku OJSC
09.2021 - 08.2023
JUNIOR SPECIALIST OF CUSTOMER SERVICE DEPARTMENT
Bank of Baku OJSC
07.2021 - 09.2021
OPERATIONS SPECIALIST/CASHIER
International NBCI(Non-Bank Credit Institution) OJSC
09.2020 - 04.2021
Bachelor - Information Technology And Management Faculty
Azerbaijan State Oil and Industry University
09.2016 - 07.2020