Baileigh Johnson
Phoenix
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Maintains professional appearance and demeanor as well as expertly completes assigned tasks with focus on quality.
Overview
3
3
years of professional experience
Work History
Senior Shift Manager
Jamba
10.2022 - Current
- Ensured customer satisfaction by addressing concerns promptly and maintaining high standards of service quality.
- Optimized inventory management processes to minimize waste and maintain accurate stock levels.
- Maintained a safe working environment by enforcing company policies, conducting safety inspections, and providing ongoing staff training on best practices.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Streamlined shift handover procedures, enhancing continuity between teams while minimizing disruptions to daily operations.
- Completed cash and credit card transactions accurately using POS software.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Gathered, organized and input information into digital database.
Guest Service Associate
European Wax Center
07.2021 - 08.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Took reservations over phone, recording guest information in computer system and verifying details.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Diploma/Certificate of Excellence - Integrative Healing Arts
Southwest Institute of Healing Arts
Tempe, AZ11.2024
Skills
- Team Player
- Warm and Welcoming
- Active Listening and Communication
- Punctual
Timeline
Senior Shift Manager
Jamba
10.2022 - Current
Guest Service Associate
European Wax Center
07.2021 - 08.2022
Diploma/Certificate of Excellence - Integrative Healing Arts
Southwest Institute of Healing Arts
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