Brent Dustin

• Financial Stewardship & Cost Reduction: Promoted to Purchasing Manager to oversee company procurement strategies; successfully audited supplier driving measurable cost savings. • Team Leadership & Knowledge Sharing: Cultivated a high-performance culture by directing and mentoring a specialized crew of Plant Health Care (PHC) technicians, instilling a strong work ethic, and ensuring strict adherence to safety and execution standards. • Advanced Agronomic Execution: (Licensed Applicator) Supervised and executed technical, high-value plant pathology treatments, utilizing specialized methodologies including systemic trunk injections, target-zone soil treatments, and comprehensive pre-/post-emergent weed control. • Business Development & Revenue Generation: Leveraged exceptional communication skills and technical authority to conduct property assessments, consult with clients, and consistently secure high-margin up-sales that expanded project scope and company profitability. • Regulatory Compliance & Material Management: Managed specialized chemical and hardware inventory while maintaining 100% compliance with state environmental laws, utilizing advanced industry licensing to guarantee safe handling and precise asset allocation.

• Tax Account Analysis & Adjustment: Analyzed, researched, and adjusted complex taxpayer accounts in strict compliance with the Internal Revenue Code (IRC), Internal Revenue Manual (IRM), and local regulatory procedures.
• Case Management & Resolution: Resolved taxpayer issues by conducting thorough account research and utilizing secure IRS databases to rectify discrepancies, issue refunds, or apply necessary account corrections.
• Multichannel Communication: Facilitated professional correspondence via telephone and official written mail to guide taxpayers through complex procedures, resolve disputes, and clarify account statuses.
• Performance Excellence: Consistently met or exceeded rigorous agency standards for case quality, processing accuracy, and strict production deadlines under high-volume conditions.