BRIANNA DOMINGUEZ
Phoenix
Summary
Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.
Overview
12
12
years of professional experience
Work History
Eligibility Interviewer
Department of Economic Security
Phoenix
05.2023 - Current
- Conducted in-depth interviews to determine eligibility for public assistance programs.
- Reviewed and verified applicant information to ensure accuracy and compliance with program guidelines.
- Assisted clients in completing required forms and documentation for program enrollment.
- Maintained accurate records and documentation of client interactions and program eligibility determinations.
- Advised clients on available resources and support services to help them achieve self-sufficiency.
- Demonstrated strong communication and interpersonal skills in working with diverse populations and sensitive situations.
Customer Service Representative
Maximus Inc.
Phoenix
09.2018 - 05.2023
- Managed customer inquiries and processed insurance claims for a leading health insurance company.
- Performed data entry and maintained accurate records of policy information and client interactions.
- Utilized knowledge of healthcare policies and procedures to assist clients in selecting the best insurance plans.
- Canceling Healthcare Coverage
- Enrollment for Individuals and Families.
Sales Associate
Wal-Mart
Phoenix
08.2013 - 09.2018
- Assisted in merchandising and restocking inventory to enhance visual appeal of the store.
- Provided exceptional customer service by actively listening to customer needs and addressing them effectively.
- Participated in regular sales training sessions to enhance product knowledge and selling techniques.
- Collaborated with colleagues to ensure store cleanliness and organization at all times.
Education
HIGH SCHOOL DIPLOMA -
Career Success High School
Phoenix, AZSkills
- Communication
- Teamwork
- Problem Solving
- Leadership
- Adaptability
Timeline
Eligibility Interviewer
Department of Economic Security
05.2023 - Current
Customer Service Representative
Maximus Inc.
09.2018 - 05.2023
Sales Associate
Wal-Mart
08.2013 - 09.2018
HIGH SCHOOL DIPLOMA -
Career Success High School