Britney Hesser
Queen Creek
Summary
Results-driven Assistant General Manager with extensive experience in the entertainment and recreation industry. Proven ability to lead teams, optimize daily operations, deliver exceptional guest experiences, and drive revenue growth in high-volume venues. Skilled in staff development, financial oversight, customer service, event execution, and operational excellence. Recognized for creating positive team cultures while consistently meeting performance and profitability goals.
Overview
2026
2026
years of professional experience
Work History
Assistant General Manager
Lucky Strike
01.2020 - 01.2026
- Assisted in Increasing Revenue Growth Year over Year +10%
- #1 In Summer Pass Sales 2 Years Running
- Expertise in Guest Experience Management.
- Coordinated private events, corporate outings, leagues, and special entertainment programs
- Partnered with the General Manager to achieve operational goals, financial targets, and key performance metrics that often exceeded that of other centers.
- Assisted in managing daily operations to ensure exceptional guest experiences.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
General Manager
Bowlero
2014 - 01.2020
- Drove business decisions and reduced operational costs
- Helped drive revenue through promotions, group events, and guest engagement initiatives.
- Selected as Area-Wide Training Supervisor for multiple Valley Locations
- Consistently met labor and financial performance goals
- Helped maintain strong employee retention through effective leadership and training
- Developed and implemented strategic initiatives to drive revenue growth and profitability.
Game Room Attendant
Brunswick Zone
Gilbert, AZ
2010 - 2014
- Game Room Staff Scheduling
- Merchandise Ordering
- Inventory
- Maintained game equipment, including troubleshooting and performing routine maintenance tasks.
- Enhanced customer experience by ensuring a clean and safe gaming environment.
- Boosted Game Room revenue through effective up-selling of products and services.
Education
High School Diploma -
Higley High School
Gilbert, AZ05-2008
Rio Salado Community College
Tempe, AZSkills
- Problem solving
- Scheduling
- Communication
- Leadership
- Staff management
- Inventory control
- Staff development
- Budget control
Timeline
Assistant General Manager
Lucky Strike
01.2020 - 01.2026
General Manager
Bowlero
2014 - 01.2020
Game Room Attendant
Brunswick Zone
2010 - 2014
High School Diploma -
Higley High School
Rio Salado Community College