Brizeida Lopez Zoto
Phoenix
Summary
Guest oriented receptionist offering over 5 years of customer service with experience in hospitality as well as the food and beverage industry. A detail-oriented professional with bilingual abilities committed to delivering excellence in all facets of customer service including administrative support and public interaction. Well established in fast-paced and challenging environments. Well educated and composed with excellent communication skills.
Overview
7
7
years of professional experience
Work History
Front Desk Agent
Arizona Biltmore, A Waldorf Astoria Resort
06.2022 - Current
- Increased customer loyalty with exceptional communication skills and personalized service.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
Barista
Hyatt
04.2023 - 10.2023
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Front Desk/Medical Assistant
Arizona Pain Solutions
12.2022 - 04.2023
- Improved office supply inventory management, reducing costs by monitoring usage patterns and ordering items as needed.
- Reduced appointment no-shows through diligent follow-up calls and reminders, maximizing clinic efficiency.
- Verified insurance coverage for patients, minimizing billing errors and reducing financial stress on the practice.
- Coordinated referrals to specialists, streamlining the process for both patients and providers.
- Maintained patient records with accuracy, ensuring confidentiality and compliance with HIPAA regulations.
Spa Receptionist/Locker Room Attendant
Tierra Luna
06.2021 - 06.2022
- Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
- Communicated with spa team members if clients canceled or changed appointment times.
- Listened closely to customer complaints and responded appropriately to issues.
- Trained new receptionists on daily tasks, procedures, and best practices to ensure consistent quality across the team.
- Managed high call volume, ensuring smooth communication between clients and spa staff.
- Handled hazardous cleaning supplies to remove dirt, dust, grease and film from surfaces according to proper procedures and labeling.
Team Lead
Salad And Go
05.2020 - 06.2021
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Operated register to process payments and collect cash payment for order totals.
Team Member
Jamba Juice
11.2017 - 09.2019
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted customers in selecting merchandise best suited to needs.
- Achieved improved sales results with persuasive presentations that showcased product benefits while addressing client needs.
- Assisted with inventory counts and stocking of merchandise.
Education
No Degree - Health Sciences
Maricopa Community Colleges - Gateway Community College
Phoenix, AZ 05.2001 -
High School Diploma -
Camelback Highschool
Phoenix, AZ 05.2001 -
Skills
Customer Service
Front Office Support
Microsoft Office
Guest Relations
Reservation Management
Interpersonal Communications
Timeline
Barista
Hyatt
04.2023 - 10.2023
Front Desk/Medical Assistant
Arizona Pain Solutions
12.2022 - 04.2023
Front Desk Agent
Arizona Biltmore, A Waldorf Astoria Resort
06.2022 - Current
Spa Receptionist/Locker Room Attendant
Tierra Luna
06.2021 - 06.2022
Team Lead
Salad And Go
05.2020 - 06.2021
Team Member
Jamba Juice
11.2017 - 09.2019
No Degree - Health Sciences
Maricopa Community Colleges - Gateway Community College
05.2001 -
High School Diploma -
Camelback Highschool
05.2001 -
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