Chantell Talbot
City of Phoenix
Phoenix
9
years of professional experience
Dedicated and people-focused professional with more than six years of progressive experience supporting customers, employees, clients, and organizational operations across government, financial services, insurance, and corporate office environments. Recognized for building positive relationships, maintaining confidentiality, solving complex problems, and providing exceptional customer service while managing sensitive information and administrative processes.Currently serving with the City of Phoenix while pursuing a Human Resources Certificate and Bachelor's degree in Accounting, with a long-term commitment to public service, employee engagement, and organizational excellence.
Work History
Municipal Security Guard
- Prepared comprehensive incident reports documenting employee, visitor, and public interactions, ensuring accuracy and compliance with City policies.
- Provide exceptional customer service while interacting with employees, management, contractors, library patrons, and community members in a fast-paced public environment, frequently resolving concerns through effective communication and de-escalation techniques.
- Interpret and consistently apply City policies and operating procedures while exercising sound judgment and maintaining professionalism during sensitive or complex situations.
- Collaborate daily with supervisors, City departments, Phoenix Police, Fire personnel, and outside agencies to coordinate incident response, investigations, and operational support.
- Collaborated with supervisors, City departments, Phoenix Police, Fire personnel, and outside agencies to coordinate incident response and investigations.
- Maintain detailed documentation, digital evidence, photographs, and reports that require accuracy, confidentiality, and strong attention to detail.
- Supported daily administrative functions by managing Lost & Found documentation, report filing, email correspondence, and record maintenance.
Community Manager
1 Year 1 Month- Managed daily operations of high-volume coworking and office facility as primary point of contact for prospective clients, existing members, vendors, and corporate leadership.
- Coordinated client onboarding, office move-ins, account setup, orientation, access credentials, and ongoing customer support to ensure positive client experience.
- Created marketing materials, newsletters, promotional campaigns, and client communications that improved engagement and supported occupancy goals.
- Built strong professional relationships with clients by actively listening, resolving concerns, explaining policies and billing procedures, and providing personalized customer service.
- Managed billing inquiries, invoicing, payment processing, account adjustments, contract administration, renewals, and customer account maintenance using internal CRM and billing systems.
- Collaborated with regional leadership to resolve customer concerns, streamline operational processes, and support business initiatives across multiple Phoenix-area business centers.
- Worked closely with regional leadership to resolve customer concerns, improve operational processes, and support business initiatives across multiple Phoenix-area business centers.
- Prepared reports, maintained confidential client records, updated databases, and ensured documentation remained accurate and compliant with company policies.
Fraud Analyst II
3 Years 2 Months- Conducted detailed investigations of potentially fraudulent financial activity, reviewing documentation and analyzing evidence to determine resolutions that adhered to company policies and federal regulations.
- Maintained confidentiality of customer information while handling sensitive financial records, ensuring discretion, accuracy, and sound judgment were applied in all processes.
- Collaborated with internal departments to research complex cases, document findings, and ensure timely resolution.
- Collaborated with internal departments to research complex cases and document findings, facilitating timely resolutions and enhancing cross-departmental communication.
- Maintained confidential customer information while handling highly sensitive financial records requiring discretion, accuracy, and sound judgment.
- Managed a high-volume caseload while consistently meeting quality standards, productivity goals, and regulatory requirements.
Insurance Claim Specialist
2 Years 11 Months- Managed automobile insurance claims from initial report through resolution, ensuring compliance with company policies and state regulations to facilitate timely and fair claim resolutions.
- Reviewed police reports, medical documentation, repair estimates, witness statements, and supporting evidence to determine claim eligibility and liability.
- Coordinated claim resolution by effectively communicating with policyholders, repair facilities, healthcare providers, attorneys, and third-party vendors, fostering collaboration and clarity throughout the process.
- Maintained detailed claim documentation and confidential customer records while accurately updating multiple internal systems.
- Explained insurance policies, claim procedures, coverage options, deductibles, and next steps in a clear and customer-focused manner.
- Balanced competing priorities while delivering exceptional customer service and consistently meeting productivity and quality standards to enhance overall claims processing efficiency.
Healthcare Customer Service Representative
2 Years- Acted as primary contact for individuals and families seeking health insurance through Covered California, guiding them on plan options, eligibility requirements, enrollment deadlines, and financial assistance programs.
- Assisted customers with completing new health insurance applications, renewing existing coverage, updating household information, and processing life event changes including marriage, divorce, birth, adoption, loss of coverage, income changes, and relocation.
- Determined eligibility for health insurance programs by reviewing customer documentation, verifying income and household information, and ensuring compliance with federal and state healthcare regulations.
- Educated members on health insurance terminology including deductibles, copayments, coinsurance, out-of-pocket maximums, provider networks, prescription coverage, and preventive care benefits, enabling customers to make informed healthcare decisions.
- Resolved complex account issues involving eligibility discrepancies, enrollment errors, and coverage concerns by researching records, collaborating with internal departments, and communicating with insurance carriers for timely resolutions.
- Investigated complex account issues involving eligibility discrepancies, enrollment errors, and coverage concerns by researching records, collaborating with internal departments, and communicating directly with insurance carriers to facilitate timely resolutions.
- Provided compassionate, solution-focused customer service during significant life events, enabling customers to understand their options and navigate complex healthcare enrollment processes confidently.
Education
Human Resources - Business Administration
BBA - Accounting
High School Diploma
- Honor Roll 2013-2017
- Completed AP courses in History, English, Biology, Physics, Calculus from Freshman year to Senior Year
- 3.8 GPA
Skills
PeopleSoft (eCHRIS)
Savannah Incident Reporting
SharePoint
ADP Workforce Now
Microsoft Office
Excel Systems
Word
Excel management
PowerPoint
Teams
OneDrive
CRM Software
Document Management Systems
Other Systems
Workday
Oracle
Salesforce
Milestone XProtect Smart Client
HR & Business Systems
Timeline
Municipal Security Guard
City of Phoenix
07.2026 - CurrentRead More
Community Manager
IWG
06.2025 - 07.2026Read More
Fraud Analyst II
Bank of America
04.2022 - 06.2025Read More
Insurance Claim Specialist
GEICO
05.2019 - 04.2022Read More
Healthcare Customer Service Representative
Covered California
05.2017 - 05.2019Read More
Arizona State University
BBA from Accounting
Read More
Pima Community College
Human Resources from Business Administration
Read More
Laguna Creek High School
High School Diploma
Read More
Core Competencies
Human Resources Operations
- Employee Relations
- Employee Support
- Benefits Administration
- Benefits Eligibility
- HRIS Systems
- Personnel Records
- Policy Interpretation
- Compliance
- Employee Documentation
Administrative Operations
- Data Entry
- Records Management
- Microsoft Office Suite
- SharePoint
- Calendar Coordination
- Office Administration
- Vendor Coordination
- Confidential Documentation
Professional Strengths
- Customer Service Excellence
- Conflict Resolution
- Problem Solving
- Written Communication
- Time Management
- Multi-tasking
- Attention to Detail
- Professional Judgment