Christian Hencken
Mesa
Summary
Dedicated shift leader with proven skills in supervising operations, team training, and customer service. Expertise in inventory management and compliance with health regulations, ensuring quality meal preparation and customer satisfaction. Results-driven professional with extensive experience in food service operations. Known for strong inventory management and efficient team collaboration, contributing to improved service delivery and timely order fulfillment. Committed to maintaining high standards of food safety and customer care.
Overview
3
3
years of professional experience
Work History
Shift Leader
Long John Silver's
Mesa
06.2025 - 03.2026
- Supervised daily operations and team activities to ensure smooth service delivery.
- Trained new staff on food safety protocols and customer service standards.
- Managed inventory levels to maintain stock availability during peak hours.
- Coordinated meal preparation and assembly for efficient order fulfillment.
- Resolved customer complaints promptly to enhance overall experience.
- Conducted regular quality checks on food items and service presentation.
- Enforced health regulations to maintain a clean and safe working environment.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Cook/Cashier Team Lead
Freddy's Frozen Custard & Steakburgers
Mesa
02.2023 - 05.2025
- Prepared high-quality food items following Freddy's recipes and standards.
- Trained new cooks on food preparation techniques and safety protocols to ensure consistent quality.
- Coordinated with team members to streamline order fulfillment during peak hours, enhancing service efficiency.
- Operated cooking equipment, including grills, fryers, and slicers effectively.
- Ensured compliance with health and safety regulations in food handling practices.
- Organized and maintained cleanliness of kitchen workstations and equipment to meet health and safety standards.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
Education
High School Diploma -
Red Mountain High School
Mesa, AZ05-2025
Skills
- Inventory management
- Time management
- Operational efficiency
- Staff supervision
- Employee attendance monitoring
- Team leadership
- Customer service
- Conflict resolution
- Employee recognition
- Shift paperwork completion
Timeline
Shift Leader
Long John Silver's
06.2025 - 03.2026
Cook/Cashier Team Lead
Freddy's Frozen Custard & Steakburgers
02.2023 - 05.2025
High School Diploma -
Red Mountain High School