Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Cruz Lugo

Tolleson

Summary

Committed Correctional Officer II skilled in maintaining order by enforcing rules and regulations in prison settings. Handles difficult inmates and high-pressure situations with sound judgment and reasoned thinking demonstrated over 2-year industry history.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Correctional Officer II

Arizona Department Of Corrections Perryville
02.2023 - Current

Reinsated on 02/21/2023.

Currently a Correctional Officer II and Operator of the Tactical Support Unit (TSU).


Enforcing rules, maintaining the order and control among inmates, making inspections, and solving disputes. Perform security checks and keep watch over the activities of inmates on a daily basis.


• Enforce rules and keep order within prison

• Supervise activities of inmates

• Aid in rehabilitation and counseling of offenders

• Inspect facilities to ensure that they meet standards

• Search inmates for contraband items

• Report on inmate conduct

Police Officer

Avondale Police Department
08.2022 - 01.2023
  • Protects life and property through the enforcement of laws & regulations; Proactively patrols assigned areas
  • Responds to calls for police service
  • Conducts preliminary & follow-up criminal and traffic investigations
  • Conducts interviews
  • Prepares written reports and field notes of investigations and patrol activities
  • Arrest and processes criminals
  • Testifies in court
  • Emergency duties required during adverse weather conditions
  • Ability to exercise judgment in determining when to use force and to what degree
  • Operate a law enforcement vehicle under emergency conditions day or night
  • Comprehending legal documents including citations, affidavits, warrants and other documents
  • Commanding emergency personnel at accident emergencies and disasters
  • Takes an active role in Community Oriented Policing on campus
  • Self initiate traffic and/or criminal investigations.

Customer Service Representative

GG&D Motor Vehicle Services
11.2021 - 08.2022
  • Authorized third party customer service representative
  • Responsible for examining motor carrier permits, registrations, insurance and tax certificates, vehicle identification numbers, verifications and titles
  • Ensure documents are authentic and correct and haven’t been tampered with
  • Perform inspections of new or used motor vehicles, such as cars, trucks, and trailers, to verify the cost, age, weight
  • Answer phones, receive incoming mail, manage activity logs and completed work reports and keep up with evolving business requirements, job duties and office equipment
  • Providing excellent and efficient customer service to include effectively communicating information about policies, procedures, statutes, and regulations to the general public
  • Cash handling capabilities to include computing and collecting fees
  • Enter and retrieve information from an electronic database, quickly and accurately
  • Inventory control; assist in stocking supplies and recording accountable documents
  • Operate the DMV’s computer system, testing equipment, and digital camera & printer equipment
  • Time management skills with the ability to multi-task with frequent interruptions while remaining calm, organized, and accurate
  • Takes initiative, is a quick learner, and able to follow instructions and follow through with assigned tasks

Police Officer

City of Phoenix
04.2021 - 11.2021
  • Graduated Phoenix Regional Police Academy (PRPA) class 548 on 10/21/2021 as a sworn Phoenix Police
  • Officer
  • Protects life and property through the enforcement of laws & regulations; Proactively patrols assigned areas
  • Responds to calls for police service
  • Conducts preliminary & follow-up criminal and traffic investigations
  • Conducts interviews
  • Prepares written reports and field notes of investigations and patrol activities
  • Arrest and processes criminals
  • Testifies in court
  • Emergency duties required during adverse weather conditions
  • Ability to exercise judgment in determining when to use force and to what degree
  • Operate a law enforcement vehicle under emergency conditions day or night
  • Comprehending legal documents including citations, affidavits, warrants and other documents
  • Commanding emergency personnel at accident emergencies and disasters
  • Takes an active role in Community Oriented Policing on campus
  • Self initiate traffic and/or criminal investigations.

Correctional Officer II

Arizona Department Of Corrections Perryville
03.2020 - 03.2021

Graduated Correctional Officer Training Academy (COTA) Class 1184 in Tucson, AZ on 04/29/2020.

Enforcing rules, maintaining the order and control among inmates, making inspections, and solving disputes. Perform security checks and keep watch over the activities of inmates on a daily basis.

• Enforce rules and keep order within prison

• Supervise activities of inmates

• Aid in rehabilitation and counseling of offenders

•Inspect facilities to ensure that they meet standards

• Search inmates for contraband items

• Report on inmate conduct

Assistant Manager

GG&D Motor Vehicle Services
11.2016 - 03.2020
  • Authorized third party customer service representative manager
  • Responsible for examining motor carrier permits, registrations, insurance and tax certificates, vehicle identification numbers, verifications and titles
  • Ensure documents are authentic and correct and haven’t been tampered with
  • Perform inspections of new or used motor vehicles, such as cars, trucks, and trailers, to verify the cost, age, weight
  • Answer phones, receive incoming mail, manage activity logs and completed work reports and keep up with evolving business requirements, job duties and office equipment
  • Providing excellent and efficient customer service to include effectively communicating information about policies, procedures, statutes, and regulations to the general public
  • Cash handling capabilities to include computing and collecting fees
  • Enter and retrieve information from an electronic database, quickly and accurately
  • Inventory control; assist in stocking supplies and recording accountable documents
  • Operate the DMV’s computer system, testing equipment, and digital camera & printer equipment
  • Time management skills with the ability to multi-task with frequent interruptions while remaining calm, organized, and accurate
  • Takes initiative, is a quick learner, and able to follow instructions and follow through with assigned tasks

Education

Associates Degree - Business

Phoenix College
Phoenix, AZ
05.2016

High School Diploma -

Maryvale High School
Phoenix, AZ
05.2013

Skills

  • Communication
  • Active Listening
  • Security Procedures
  • Leadership
  • Self confidence
  • Law Enforcement
  • Work Detail Oversight
  • Safety and Security
  • Conflict Resolution Skills
  • Time Management
  • Critical Thinking
  • Bilingual

Certification

Arizona Peace Officer Standards and Training Board Certified (Inactive)

Languages

Spanish
Full Professional

Timeline

Correctional Officer II

Arizona Department Of Corrections Perryville
02.2023 - Current

Police Officer

Avondale Police Department
08.2022 - 01.2023

Customer Service Representative

GG&D Motor Vehicle Services
11.2021 - 08.2022

Police Officer

City of Phoenix
04.2021 - 11.2021

Correctional Officer II

Arizona Department Of Corrections Perryville
03.2020 - 03.2021

Assistant Manager

GG&D Motor Vehicle Services
11.2016 - 03.2020

Associates Degree - Business

Phoenix College

High School Diploma -

Maryvale High School
Cruz Lugo