Dana Brown
Chandler
Summary
Experienced and highly adaptable Certified Medical Assistant with 10+ years in clinical and administrative settings. Proven success in healthcare operations, workflow optimization, and team leadership. Currently seeking to transition into an Office Manager role, leveraging hands-on experience with managing staff, streamlining administrative processes, and driving revenue growth in a fast-paced gynecology practice.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant & Surgery Scheduler / Back Office Lead
Deborah Wilson & Associates
01.2015 - Current
- Promoted to Back Office Lead in 2022 with expanded responsibilities in clinic operations and staff oversight.
- Served as Interim Office Manager during maternity leave, successfully overseeing daily clinic operations and staff management.
- Developed and implemented new time-efficient protocols that significantly reduced administrative overhead and improved patient throughput.
- Spearheaded in-office anesthesia protocol implementation, enabling the clinic to offer more complex procedures on-site—projected to generate substantial revenue growth.
- Played a pivotal role in practice expansion from 3 to 6 providers, coordinating resources, onboarding support staff, and integrating workflows to ensure smooth scaling.
- Coordinated surgeries with hospitals and co-surgeons; verified insurance benefits; managed pre-op/post-op patient education.
- Assisted providers with procedures including colposcopies, LEEPs, IUD insertions, D&Cs, and more.
- Roomed patients, took vitals, processed prescription refills, and managed clinical triage.
Certified Medical Assistant
Cornerstone Wellness Center
08.2014 - 06.2015
- Assisted with digital X-rays, trigger point injections, and physical exams.
- Coordinated DME distribution and educated patients on equipment use.
- Verified insurance benefits and supported both front and back office functions.
Education
Bachelor of Science - Health Sciences
Grand Canyon University
09.2025
Certificate - Medical Assistant
Pima Medical Institute
Mesa, AZ01.2014
Skills
- Staff Training & Leadership
- Workflow & Process Optimization
- Insurance Verification & Prior Auths
- Patient Education & Triage
- EMR/EHR (E-ClinicalWorks)
- Surgical Scheduling & Coordination
- In-Office Procedure Support
- Budget-Conscious Protocol Development
- Anesthesia Case Implementation
- Front & Back Office Operations
- Communication & Interpersonal Skills
- Leadership in scheduling
Certification
- Certified Medical Assistant (CMA)
- CPR Certified
- EMR/EHR (E-ClinicalWorks)
Timeline
Certified Medical Assistant & Surgery Scheduler / Back Office Lead
Deborah Wilson & Associates
01.2015 - Current
Certified Medical Assistant
Cornerstone Wellness Center
08.2014 - 06.2015
Certificate - Medical Assistant
Pima Medical Institute
Bachelor of Science - Health Sciences
Grand Canyon University
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