David Viator
Chandler
Summary
Results-driven Operations Processor II with a strong track record at Wells Fargo Bank & CO, specializing in data entry and fraud detection. Demonstrates a commitment to operational efficiency through innovative process improvements and collaborative teamwork. Recognized for exceptional attention to detail and communication skills, ensuring compliance and accuracy in all transaction processing.
Overview
27
27
years of professional experience
Work History
Operations Processor II
Wells Fargo Bank & CO
Chandler
01.2017 - 01.2024
- Acted as a trainer to team members in the Customer Support Team's special processes due to knowledge and expertise.
- Managed Auto Finance documents with meticulous attention to detail for accurate processing.
- Utilized ten-key and keyboarding skills to achieve high accuracy in data entry.
- Provided exceptional customer service support via written and verbal communication.
- Reviewed all work cases to meet compliance standards during processing.
- Processed customer transactions efficiently and accurately.
- Maintained compliance with banking regulations and internal policies.
- Collaborated with team members to streamline operational workflows.
- Assisted clients with account inquiries and transaction issues.
- Managed documentation for audits and regulatory requirements.
- Monitored account activity to identify potential discrepancies.
- Provided training to new staff on operational procedures.
- Verified customer information in order to ensure accuracy of delivery.
Operations Processor II
Wells Fargo Bank & CO
Tempe
01.2005 - 01.2017
- Responsible for the use of various systems, such as Hogan, OIB, E-Tran, and Research experience.
- Statements, machine experience, sorting, and folding of overdraft reports in the Statements department.
- Responsible for: the research and decision-making of both incoming and outgoing return items.
- Experience in EARNS (early account return notices) as related to retrieval from Wells Fargo and the Fed, and moving files to the IRX system for processing.
- Acted as a trainer to team members in the EARNS special process, due to knowledge and expertise.
Operations Clerk
Wells Fargo Bank & CO
Tempe
01.1997 - 01.2005
- Processing return items, including data entry, preparation of incoming return items, capture of work on the 7780 sorter, balancing, and review of depositor information for incoming work.
- Assist in keying of outgoing BOFD returns, and sort incoming courier receipts.
Education
General Studies
University of California
CASkills
- Knowledge and ability to detect fraud
- Data entry
- Extensive knowledge of OIB
- Ability to navigate multiple computer systems at one time
- Ability to work independently, as well as with a team
- Works well in a fast-paced environment, with the ability to make timely judgment decisions
- Process improvement strategies
- Document management
- Auto finance processing
- Systems proficiency
- Operational efficiency
- Transaction processing
- Team collaboration
- Attention to detail
- Effective communication
- Staff training
- Time management
- Process documentation
- Document indexing
- Problem-solving aptitude
Timeline
Operations Processor II
Wells Fargo Bank & CO
01.2017 - 01.2024
Operations Processor II
Wells Fargo Bank & CO
01.2005 - 01.2017
Operations Clerk
Wells Fargo Bank & CO
01.1997 - 01.2005
General Studies
University of California