Dezra Mendez
Casa Grande
Summary
Skilled sales and customer service representative with expertise in account management. Proven ability to build strong relationships, solve problems effectively, and communicate clearly. Achievements include enhanced client relationships, increased revenue, and successful conflict resolution.
Overview
11
11
years of professional experience
Work History
Acute PAS Representative
Banner Desert Medical Center
Mesa
10.2025 - Current
- Managed patient registration process to ensure accurate and timely service delivery.
- Utilized electronic health record systems for accurate data entry and updates.
- Educated patients on registration procedures and necessary documentation for smoother onboarding.
- Explained forms and documents to patients and families, ensuring comprehension before distribution.
- Processed cash transactions and handled payments, ensuring secure financial transactions for services rendered.
- Maintained confidentiality of patient records, adhering to all relevant regulations.
- Complied with HIPAA guidelines while upholding hospital policies and procedures.
- Scanned documents and insurance cards for inclusion in patient charts.
Customer Service Representative
Dillard's
Casa Grande
11.2024 - Current
- Processed transactions efficiently at cash register, ensuring accuracy in all dealings.
- Engaged with customers, addressing queries and resolving issues to enhance satisfaction.
- Maintained knowledge of merchandise and promotions to provide informed assistance.
- Maintained knowledge of current merchandise and promotions for customer assistance.
- Restocked shelves to manage inventory levels throughout the day.
- Anticipated customer needs and delivered exceptional support to improve overall experience.
Senior Release of Information Technician
Banner Health
Mesa
09.2017 - 10.2025
- Ensured compliance with HIPAA guidelines to maintain strict confidentiality of sensitive information.
- Compiled patient medical records from multiple electronic databases, facilitating access for attorneys and insurance companies.
- Developed detailed Excel spreadsheets to organize and analyze patient data for improved reporting.
- Handled complaints and inquiries via phone and email, ensuring timely resolutions and enhancing customer satisfaction.
Group Fitness Instructor
City of Casa Grande
Casa Grande
01.2020 - 09.2025
- Instructed cardio kickbox and rope classes at recreational center, delivering diverse routines to cater to participant interests.
- Led students through fifteen-minute low-impact warm-up followed by thirty-five minutes of high-impact workout.
- Incorporated bags, jump ropes, and light weights into cardio kickbox sessions, increasing participant engagement and workout effectiveness.
- Developed original class content and routines tailored to various fitness levels.
- Selected appropriate music genres and speeds to create motivating and safe environments for all participants.
- Concluded each session with ten-minute cooldown, facilitating recovery and enhancing participant satisfaction.
Senior Health Information Technician
United Healthcare
Chandler
11.2015 - 02.2017
- Executed training programs for new employees, enhancing team capabilities.
Generated statistical patient reports for departmental review and action.
Collected, filed, and organized medical charts to support healthcare operations.
Conducted quality checks on assembled medical records to uphold accuracy.
Managed scanning of medical documents, ensuring timely updates to electronic systems.
Provided telephone assistance, facilitating effective communication among staff and patients.
Utilized fax machine to support physicians in document completion for patient records. - Ensured data accuracy through regular audits and verification processes.
- Collaborated with healthcare providers to resolve information discrepancies.
Education
Bachelor of Arts - English
California State University, San Bernardino
San Bernardino, CA05-2010
A.A. - Liberal Arts
Las Positas College
Livermore, CA06-2001
Diploma - Livermore, CA
Granada High School
Livermore, CA06-1996
Skills
- Customer service expertise
- Data management
- Data verification
- Report generation
- Problem-solving without supervision
- Good judgment in decision-making
- Resourcefulness and multitasking
- Tact and attention to detail
- Self-motivation and communication skills
- Leadership and integrity
References
- Judy Shank, Store Manager at Dillard's, Casa Grande, AZ (520) 421-1141 Judy.Shank@Dillards.com
- Victoria Duran, Senior Lead PAS Representative at Banner Desert Medical Center, Mesa, AZ Victoria.Duran@BannerHealth.com
- Nikolina Stadler, Facilities Manager at UNL Recreation & Wellness Center (402) 430-8408
Timeline
Acute PAS Representative
Banner Desert Medical Center
10.2025 - Current
Customer Service Representative
Dillard's
11.2024 - Current
Group Fitness Instructor
City of Casa Grande
01.2020 - 09.2025
Senior Release of Information Technician
Banner Health
09.2017 - 10.2025
Senior Health Information Technician
United Healthcare
11.2015 - 02.2017
Bachelor of Arts - English
California State University, San Bernardino
A.A. - Liberal Arts
Las Positas College
Diploma - Livermore, CA
Granada High School