Elisa Silva
PHOENIX
Summary
Seasoned Specialist offering over 20 years of comprehensive experience interpreting and implementing quality assurance standards and investigating customer complaints and non-conformance issues. Practiced and knowledgeable professional possessing excellent problem solving and analytical skills paired with strong knowledge of QA terms, tools and methodologies. Committed to improving overall business processes.
Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth.
Overview
12
12
years of professional experience
Work History
Inventory Specialist
Story
05.2022 - 12.2024
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Perform daily cycle counts.
- Input testing on each product to insure we stay in compliance.
- Added labeling and insure product was available on sales floor.
- Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
- Trained new employees on proper procedures, boosting their ability to contribute effectively as part of the team.
- Provided excellent customer service by quickly responding to inquiries and resolving concerns related to inventory availability or shipment status.
- Assisted in implementing a new inventory management system, resulting in more accurate record-keeping and reduced errors.
- Reduced stock shortages by closely monitoring inventory levels and promptly ordering necessary supplies.
Retirment Specialist
Empower Retirement
01.2023 - 03.2023
- Exercised versatility in fast-paced, agile work environments.
- Participated in ongoing training and compliance activities.
- Balanced competing priorities through deliberate project and time management practices.
- Managed and resolved incidents according to service agreements.
- Facilitated productive clinical and technical customer relationships through intentional external communications.
- Maintained positive working relationship with fellow staff and management.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Identified needs of customers promptly and efficiently.
Retirment Specialist
MassMutual
05.2019 - 01.2022
- Participated in ongoing training and compliance activities.
- Managed and resolved incidents according to service agreements.
- Balanced competing priorities through deliberate project and time management practices.
- Leveraged specialized knowledge to act as subject matter expert within organization.
- Maintained positive working relationship with fellow staff and management.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Identified needs of customers promptly and efficiently.
- Determined consumer needs to provide products and services appealing to larger market.
Store Manager
TitleMax
12.2017 - 02.2018
- Managed and resolved incidents according to service agreements.
- Balanced competing priorities through deliberate project and time management practices.
- Analyzed company's expenditures and developed financial models.
- Worked closely with human resources to support employee management and organizational planning.
- Monitored operations and reviewed records and metrics to understand company performance.
- Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
- Analyzed key performance indicators to identify effective strategies.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
Lead Agent
Teletech
06.2013 - 12.2017
- Employed multimodal delivery methods to communicate with and target diverse audiences.
- Identified and cultivated potential industry leader relationships to accomplish industry goals.
- Determined client needs by monitoring trends and industry developments.
- Delivered excellent service via inbound and outbound calling efforts, meeting established minimum targets.
- Responded promptly to customer service calls and inquiries from diverse groups of individuals.
- Processed customer account changes with proprietary software.
- Reduced call-time of inbound calls by recognizing and resolving systematic inefficiencies.
- Utilized active listening skills and asked open-ended questions to ascertain customer call needs.
Education
GED -
San Diego Job Corps
02.1998
Skills
- Proficient in Outlook, microsoft word, excel and powerpoint
- Experience in leadership
- Improvement plan knowledge
- Content management expertise
- Supervision & leadership
- Training & development
- Customer service
- Fluent in Spanish
- Microsoft Office
- Computer skills
- Friendly, positive attitude
- Attention to detail
- Inventory control
- Teamwork and collaboration
- Inventory organization
- Stocking and organization
- MS office
- Cycle counting
- Inventory accounts reconciliation
- Cycle counts
Languages
Spanish
Professional
English
Native/ Bilingual
Education and Training
other,Imperial Beach, CA
Contact
602-339-6164
Timeline
Retirment Specialist
Empower Retirement
01.2023 - 03.2023
Inventory Specialist
Story
05.2022 - 12.2024
Retirment Specialist
MassMutual
05.2019 - 01.2022
Store Manager
TitleMax
12.2017 - 02.2018
Lead Agent
Teletech
06.2013 - 12.2017
GED -
San Diego Job Corps
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