Farid Nadirov
Baku
Summary
*Dynamic Team Leader with Proven Leadership Excellence
*Strategic Leader Focused on Driving Team Success
Experienced Team Leader with Expertise in High-Performance Management
*Results-Driven Leader with Strong Team Leadership Skills
*High-Level Team Leader Committed to Achieving Organizational Goals
*Visionary Leader with a Track Record of Building High-Performing Teams
Overview
15
15
years of professional experience
1
1
Certification
Work History
Baku Contact Center Team Head
Azercell
05.2022 - Current
- Planned and completed group projects, working smoothly with others.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Conducted regular performance reviews to assess individual team member progress.
- Offered training and support to keep team members motivated and working toward objectives.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Created project performance reports for management review.
- Developed new functions and applications to conduct analyses.
- Creation of AI tools for customer support ( AICELL )
Call Center Representative
Azercell
01.2019 - 05.2022
- High Performer
- Internal trainer
Administrative Manager
Segafredo Zanetti Espresso LLC
Baku
10.2012 - 08.2015
- Developed and implemented administrative procedures to maximize efficiency.
- Created and maintained filing systems for employee records, financial reports, and other documents.
- Organized meetings between executives and outside vendors or clients.
Broadcast Director
Azerbaijan Television and Radio Broadcasting Company
06.2009 - 10.2012
Education
Bachelor Degree - Journalism
Baku State University
06-2007
Skills
- Leadership
- People Management
- Planning
- Problem-Solving
- Conflict Resolution
- Time Management
- Task Prioritization
- Teamwork and Collaboration
- Maintenance & Repair
- Problem Resolution
- Networking
- Attendance monitoring
- Staff Development
- Documentation And Reporting
- Call Center Operations
- Coaching and Mentoring
- Leading Team Meetings
- Work Planning and Prioritization
- Team motivation
Accomplishments
- CEO AWARD
- STAR AWARD
- Gratitude AWARD
Certification
- Leadership and Management ( KEEL ACADEMY )
- «Операционное управление контактным центром» (Apexberg)
- Управленческие навыки для супервайзеров - руководителей групп КЦ (Apexberg)
- Omilia AI Academy Certifications ( NLU Basics, NLU Hands-On, NLU Advanced )
- Sorunlu Müşteri Yönetimi (Emrah Kılınç)
- Presentation Skills ( Azercell Academy )
Timeline
Baku Contact Center Team Head
Azercell
05.2022 - Current
Call Center Representative
Azercell
01.2019 - 05.2022
Administrative Manager
Segafredo Zanetti Espresso LLC
10.2012 - 08.2015
Broadcast Director
Azerbaijan Television and Radio Broadcasting Company
06.2009 - 10.2012
Bachelor Degree - Journalism
Baku State University
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