Fikret DADASHZADE
Baku
Summary
Accomplished IT professional with a strong focus on strategic IT planning and service delivery improvement. Expertise in IT outsourcing, infrastructure management, and project management, complemented by technical leadership skills. Proficient in Microsoft Office 360, Active Directory, and service desk management, with a proven track record in enhancing IT support services and procedural documentation. Committed to driving efficiency through effective patch management and first-line to second-line IT support. Aspires to leverage skills in IT services management to lead transformative projects that align with organisational goals.
Overview
13
13
years of professional experience
10
10
years of post-secondary education
Work history
Head of IT Division
Sensum by Amapola
12.2022 - 02.2025
Venue Technology Manager
COP29
05.2024 - 12.2024
IT Manager
IAC BAKU 2023
05.2023 - 10.2023
IT manager
NON-ALIGNED MOVEMENT
06.2023 - 07.2023
General IT Support Engineer
Eurodesign (FORMULA 1)
01.2016 - 01.2023
- Support for PCs, printers, MFDs and mobile devices
- Working experience as General IT Support on Hilton hotel (Media Center) and Paddock
- Working with Microsoft System Center Service Manager software
- Support for Windows 8.1,10 OS
IT Manager
Amapola Exclusive Events
10.2021 - 12.2022
IT Manager
Sensum by Amapola
10.2021 - 12.2022
Leading IT Specialist
Zeytun Pharmaceuticals MMC
01.2020 - 10.2021
IT Specialist
Zeytun Pharmaceuticals MMC
08.2017 - 01.2020
Venue Technology Manager
Eurodesign (EYOF BAKU2019)
03.2019 - 07.2019
IT General support Engineer
Eurodesign (Baku2017)
02.2017 - 05.2017
- Working experience as Venue IT Support Engineer on Chrystall Hall
- IT Support for End-Users: Resolving incidents according company's SLA
- Service support for Canon MFD's (C5235): Assembling and disassembling for transportation
- Replacing consumables, diagnostic and replacing other parts, like drums, developer assemblies, Fusing heating, ITB and others
- Deploying and decommissioning ~ 40 C5235 MFD on more than 10 venues
- Design HQ based mini deploy center, that allowed team to deploy ~ 60 laptops per day
- Personally deployed more than 1200 laptops/desktops during the project
- Prepared process procedure for printing automated asset tracking documentation and equipment labeling (using zebra printer) on deployment stage
- Responsible for communications between IT and HR in requests for office365 accounts and laptops for new users
- Prepared manuals for training helpdesk engineers and FAQ with manuals for new users - ~20 detailed branded documents
- Every day work with microsoft solutions: Windows 8.1,10, Active Directory, Configuration manager, Service Manager, Office 365
- On early stage of the project: L1 and L2 support, Asset Management
- Support in Migration end-users to the new domain with mailboxes backups
- Migration to the new office, setting up printers, help with connection users devices to the network and printers in the new office
IT manager
AZƏRÇAPAR MMC
01.2016 - 08.2016
IT manager
MEHR MMC
01.2015 - 01.2016
IT manager assistant
European Tabacco Baku
02.2013 - 11.2013
Controller in transport section
European Tabacco Baku
01.2012 - 05.2012
Education
Chemistry-biological lyceum -
Chemistry-biological lyceum
01.2008 - 01.2012
Bachelor of transport degree - transport engineering
Azerbaijan Technical University
09.2012 - 06.2016
Network and system administration -
IT STEP ACADEMY
01.2016 - 05.2018
Skills
- Strategic it planning
- IT service delivery improvement
- IT outsourcing
- 2nd line IT support
- Patch management
- Microsoft Office 360
- Technical leadership
- IT services management
- First-line IT support
- Active Directory
- IT project management
- Procedural documentation
- Service desk management
- IT infrastructure management
Languages
Azerbaijanian
Native
English
Intermediate
Russian
Upper intermediate
Timeline
Venue Technology Manager
COP29
05.2024 - 12.2024
IT manager
NON-ALIGNED MOVEMENT
06.2023 - 07.2023
IT Manager
IAC BAKU 2023
05.2023 - 10.2023
Head of IT Division
Sensum by Amapola
12.2022 - 02.2025
IT Manager
Amapola Exclusive Events
10.2021 - 12.2022
IT Manager
Sensum by Amapola
10.2021 - 12.2022
Leading IT Specialist
Zeytun Pharmaceuticals MMC
01.2020 - 10.2021
Venue Technology Manager
Eurodesign (EYOF BAKU2019)
03.2019 - 07.2019
IT Specialist
Zeytun Pharmaceuticals MMC
08.2017 - 01.2020
IT General support Engineer
Eurodesign (Baku2017)
02.2017 - 05.2017
Network and system administration -
IT STEP ACADEMY
01.2016 - 05.2018
General IT Support Engineer
Eurodesign (FORMULA 1)
01.2016 - 01.2023
IT manager
AZƏRÇAPAR MMC
01.2016 - 08.2016
IT manager
MEHR MMC
01.2015 - 01.2016
IT manager assistant
European Tabacco Baku
02.2013 - 11.2013
Bachelor of transport degree - transport engineering
Azerbaijan Technical University
09.2012 - 06.2016
Controller in transport section
European Tabacco Baku
01.2012 - 05.2012
Chemistry-biological lyceum -
Chemistry-biological lyceum
01.2008 - 01.2012
Similar Profiles
Saida BabayevaSaida Babayeva
Procurement Manager at SENSUM by AMAPOLAProcurement Manager at SENSUM by AMAPOLA
Fikret DADASHZADEFikret DADASHZADE
Head of IT Division at Sensum by AmapolaHead of IT Division at Sensum by Amapola
Arun RaghavanArun Raghavan
Rotable Maintenance Management Specialist at Amapola Flyg ABRotable Maintenance Management Specialist at Amapola Flyg AB
Shamil HajiliShamil Hajili
Laboratory Chemist at SGSLaboratory Chemist at SGS
FARID BAYRAMOVFARID BAYRAMOV
DevOps Engineer at KapitalbankDevOps Engineer at Kapitalbank