Firangiz Mirzoyeva
Baku
Overview
4
4
years of professional experience
Work History
CRM Manager
Liu Resorts
05.2024 - Current
- Implemented automation tools to streamline routine tasks, allowing team members to focus on high-impact activities that drive results.
- Analyzed customer behavior to identify trends and optimize marketing strategies for increased revenue growth.
- Increased customer satisfaction by implementing a personalized CRM strategy for better communication and engagement.
Chargeback Specialist
Unibank ASC - Leobank
12.2022 - Current
- Communicated with executives about consistent customer issues.
- Typed acknowledgment letters to persons sending correspondence.
- Edited letters and written material for correspondence.
Telesales Agent
Unibank ASC - Leobank
01.2022 - 12.2022
- Answered questions about company offerings with knowledgeable responses about products and services.
- Followed up with customers to solicit further sales.
- Completed daily and weekly sales reporting using assigned tools.
Senior Manager
AR Transport Logistics MMC
09.2020 - 11.2021
- Examined quarterly financials to determine business operating capacity.
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
Education
Master's - Criminalistics And Court Expertise
Russian State University For The Humanities
05.2019
Bachelor's - Lawyer
First Moscow State University of Law
05.2017
Skills
- Fidelio
- MS Word
- MS Power Point
- MS Excel
- MS Outlook
- Jira
- Tranzaxis
Languages
Azerbaijani
Native language
Russian
Proficient
C2
English
Elementary
A2
Timeline
CRM Manager
Liu Resorts
05.2024 - Current
Chargeback Specialist
Unibank ASC - Leobank
12.2022 - Current
Telesales Agent
Unibank ASC - Leobank
01.2022 - 12.2022
Senior Manager
AR Transport Logistics MMC
09.2020 - 11.2021
Master's - Criminalistics And Court Expertise
Russian State University For The Humanities
Bachelor's - Lawyer
First Moscow State University of Law
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