Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Firangiz Mirzoyeva

Firangiz Mirzoyeva

Baku

Summary

I’m a people-oriented individual who values strong connections and teamwork. Approachable and dependable, I thrive in helping others and solving challenges creatively. With a calm and focused mindset, even under pressure, I stay organized and detail-oriented, ensuring tasks are managed efficiently. I’m committed to personal and professional growth, approaching every opportunity with enthusiasm and responsibility.

Overview

4
4
years of professional experience

Work History

CRM Manager

Liu Resorts
05.2024 - 11.2024
  • Implemented automation tools to streamline routine tasks, allowing team members to focus on high-impact activities that drive results.
  • Analyzed customer behavior to identify trends and optimize marketing strategies for increased revenue growth.

Chargeback Specialist

Unibank ASC - Leobank
12.2022 - 05.2024
  • Managed a high volume of incoming chargebacks while maintaining accuracy and attention to detail.
  • Communicated effectively with merchants to gather necessary documentation and support for dispute resolution efforts.

Telesales Agent

Unibank ASC - Leobank
01.2022 - 12.2022
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Followed up with customers to solicit further sales.

Senior Manager

AR Transport Logistics MMC
09.2020 - 11.2021
  • Examined quarterly financials to determine business operating capacity.
  • Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.

Education

Master's - Criminalistics And Court Expertise

Russian State University For The Humanities
05.2019

Bachelor's - Lawyer

First Moscow State University of Law
05.2017

Skills

  • Fidelio
  • MS Word
  • MS Power Point
  • MS Excel
  • MS Outlook

Languages

Azerbaijani
Native language
Russian
Proficient
C2
Turkish
Upper intermediate
B2
English
Intermediate
B1

Timeline

CRM Manager

Liu Resorts
05.2024 - 11.2024

Chargeback Specialist

Unibank ASC - Leobank
12.2022 - 05.2024

Telesales Agent

Unibank ASC - Leobank
01.2022 - 12.2022

Senior Manager

AR Transport Logistics MMC
09.2020 - 11.2021

Bachelor's - Lawyer

First Moscow State University of Law

Master's - Criminalistics And Court Expertise

Russian State University For The Humanities
Firangiz Mirzoyeva