Francesca Cruz
Williams
Summary
Energetic professional in hospitality, known for high productivity and efficient task completion. Possess specialized skills in customer service, order accuracy, and time management. Excel in communication, teamwork, and adaptability, ensuring exceptional dining experiences for guests. Motivated individual with business acumen, and a willingness to take on challenging roles. Tech-savvy and quick to learn, with technical know-how, social media expertise, and sales abilities to support and drive substantial growth.
Overview
12
12
years of professional experience
Work History
Cashier
Grand Canyon Railway Hotel & Resort
Williams
01.2025 - Current
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Accepted cash and credit card payments, issued receipts and provided change.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
Server
Grand Canyon Railway Hotel & Resort
Williams
10.2024 - Current
- Provided excellent guest service to ensure satisfaction.
- Satisfied guests by topping off drinks and offering condiments, napkins and other items.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Provided exceptional service to high volume of daily guests.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Cleaned tables and chairs to prepare dining area for next guests.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Business Development Representative
Oxendale & Associates
Flagstaff
01.2021 - 02.2024
- Collaborated with sales team members to develop strategies for targeting new prospects.
- Provided regular reports on business development activities, outcomes, and ROI to senior management.
- Responded quickly to inquiries from potential customers via phone or email.
- Conducted research on potential customers to identify their needs and interests.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Greeted and assisted customers to foster positive experiences.
- Addressed customer questions and concerns regarding products and services.
Photo Managment
Oxendale & Associates
Flagstaff
01.2022 - 05.2023
- Performed color correction and retouching of photos.
- Maintained all Oxendale & Associates inventory for social media.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Utilized various software and tools to streamline processes and optimize performance.
- Spoke with managers to ensure inventory was correct.
- Completed day-to-day duties accurately and efficiently.
Server
Darden Restaurants, Olive Garden
Flagstaff
01.2017 - 08.2019
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Took orders from customers accurately and in a timely manner.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Filled condiments and napkin containers during slack periods.
- Brought wine selections to tables with appropriate glasses and poured for customers.
Shift Supervisor
Denny's QK Inc
Phoenix
01.2013 - 01.2017
- Monitored staff performance to ensure quality standards were met.
- Created work schedules for staff while adhering to labor laws and budget constraints.
- Directed and coordinated production activities, encouraging employees to meet specifications.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Supervised team of XX during daily shifts, ensuring efficient operation and customer satisfaction.
- Prepared operations data to produce comprehensive reports to management.
- Kept records of employees' attendance and working hours for accurate calculation of billable cycle.
- Managed inventory levels and placed orders to ensure product availability and minimize waste.
- Resolved customer complaints and reported issues to senior management.
- Scheduled staff shifts, considering peak times and individual availability.
- Responded promptly to customer inquiries or complaints in a professional manner.
Education
High School Diploma -
Coconino High School
Flagstaff, AZ05-2011
Skills
- Point of sale operation
- Customer service
- Inventory management
- Communication skills
- Time management
- Conflict resolution
- Problem solving
- Team collaboration
- Attention to detail
- Report preparation
- Daily reporting
- Dependability and reliability
- Work ethic and integrity
- Professionalism and courtesy
- Team leadership
- Compliance management
- Public speaking
- Staff management
References
References available upon request.
Timeline
Cashier
Grand Canyon Railway Hotel & Resort
01.2025 - Current
Server
Grand Canyon Railway Hotel & Resort
10.2024 - Current
Photo Managment
Oxendale & Associates
01.2022 - 05.2023
Business Development Representative
Oxendale & Associates
01.2021 - 02.2024
Server
Darden Restaurants, Olive Garden
01.2017 - 08.2019
Shift Supervisor
Denny's QK Inc
01.2013 - 01.2017
High School Diploma -
Coconino High School
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