Hi, I’m
Genesis Valle
Tucson
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
12
years of professional experience
Work History
CEDR HR SolutionsTucson
Member Support Specialist
06.2023 - Current
Job overview
- Cultivated strong relationships with members through empathetic communication and effective problem-solving.
- Utilized HR software to track client requests and ensure timely responses.
- Managed member databases by updating account information as needed.
- Maintained detailed records of member interactions for accurate documentation and follow-up.
- Proactively identified potential member issues and escalated them to appropriate departments for resolution.
- Collaborated with cross-functional teams to address complex issues, enhancing member experience.
Achieve Behavioral AssociatesValencia
Scheduling Manager
05.2022 - 05.2023
Job overview
- Swiftly resolved schedule conflicts, ensuring operations remained uninterrupted and client satisfaction was upheld.
- Served as primary liaison for a team of over 50 employees and 70 patients across three locations.
- Maintained compliance with labor regulations in scheduling, mitigating potential legal issues.
- Optimized resource allocation by adjusting personnel assignments according to skill sets during peak periods.
- Explained job duties, compensation and benefits to potential candidates.
- Organized recruitment events to promote company culture and attract potential candidates.
Nelson’s WeldingHuntington Park
Administrative Assistant
09.2013 - 01.2020
Job overview
- Assisted in scheduling appointments and maintaining calendars for the owner.
- Ensured office supplies were stocked and organized, facilitating smooth daily operations.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Drafted and reviewed contract terms for accuracy.
Education
Pima Community CollegeTucson, AZ
Associate of Applied Science from Dental Hygiene
06-2028
C-DEBI GEM ProgramAvalon, CA
No Degree from Marine Microbiology
08.2021
College of The CanyonsValencia, CA
A.S. In Progress from Biology
Skills
- Payment processing
- MS office
- Dialpad
- ZenDesk
- Hubspot
- Staxbill
- WhenIWork
- Data management
- Appointment scheduling
- HIPAA compliance certification
Languages
German
Limited
Spanish
Native/ Bilingual
Timeline
Member Support Specialist
CEDR HR Solutions
06.2023 - Current
Scheduling Manager
Achieve Behavioral Associates
05.2022 - 05.2023
Administrative Assistant
Nelson’s Welding
09.2013 - 01.2020
Pima Community College
Associate of Applied Science from Dental Hygiene
C-DEBI GEM Program
No Degree from Marine Microbiology
College of The Canyons
A.S. In Progress from Biology
Languages
1,5
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