Adaptable professional with a diverse background in behavioral health and technical support. Known for strong communication and customer service skills, contributing to improved team dynamics and client care.
Overview
3
3
years of professional experience
Work History
Behavioral Health Technician
BRIGHT PATH FACILITY
Laveen
06.2025 - Current
Documented client interactions and progress in electronic health records.
Monitored client behavior and reported changes to the clinical team.
Collaborated with interdisciplinary teams to address client needs effectively.
Provided crisis intervention support during behavioral incidents or emergencies.
Facilitated group therapy sessions to promote social skills and emotional support.
Technical Support Specialist
Grand Canyon Education
Phoenix
10.2024 - 08.2025
Documented repair processes and helped streamline procedures for future technical support actions.
Diagnosed software issues and guided users through resolution steps.
Collaborated with other departments within the company when needed to resolve complex issues quickly and efficiently.
Resolved customer issues related to operating systems, network connectivity, software applications and hardware components.
Restaurant Team Member
Arby's
Gilbert
10.2023 - 08.2024
Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Collaborated with coworkers to streamline operations and improve workflow efficiency.
Followed health regulations to maintain product quality and safety standards consistently.