Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gideon Assefa

Gilbert

Summary

Adaptable professional with a diverse background in behavioral health and technical support. Known for strong communication and customer service skills, contributing to improved team dynamics and client care.

Overview

3
3
years of professional experience

Work History

Behavioral Health Technician

BRIGHT PATH FACILITY
Laveen
06.2025 - Current
  • Documented client interactions and progress in electronic health records.
  • Monitored client behavior and reported changes to the clinical team.
  • Collaborated with interdisciplinary teams to address client needs effectively.
  • Provided crisis intervention support during behavioral incidents or emergencies.
  • Facilitated group therapy sessions to promote social skills and emotional support.

Technical Support Specialist

Grand Canyon Education
Phoenix
10.2024 - 08.2025
  • Documented repair processes and helped streamline procedures for future technical support actions.
  • Diagnosed software issues and guided users through resolution steps.
  • Collaborated with other departments within the company when needed to resolve complex issues quickly and efficiently.
  • Resolved customer issues related to operating systems, network connectivity, software applications and hardware components.

Restaurant Team Member

Arby's
Gilbert
10.2023 - 08.2024
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Collaborated with coworkers to streamline operations and improve workflow efficiency.
  • Followed health regulations to maintain product quality and safety standards consistently.

Education

Bachelor of Science - Civil Engineering

Grand Canyon University
Phoenix, AZ
05-2029

High School Diploma -

Arizona Virtual Academy
Glendale, AZ
05-2024

Skills

  • Customer service
  • Effective communication
  • Team collaboration
  • Crisis intervention
  • Data analysis
  • Project management
  • Technical documentation

Timeline

Behavioral Health Technician

BRIGHT PATH FACILITY
06.2025 - Current

Technical Support Specialist

Grand Canyon Education
10.2024 - 08.2025

Restaurant Team Member

Arby's
10.2023 - 08.2024

Bachelor of Science - Civil Engineering

Grand Canyon University

High School Diploma -

Arizona Virtual Academy
Gideon Assefa