Gurshad Novruzlu

Relentless professional seeking to gain experience in hotel management. Skilled in customer service and familiar with hotel management software. Excellent communicator with high level of interpersonal skills. Charming professional with good numeracy skills, strong personality and confidence dealing with high-level clientele. Works well under pressure, keeps calm and acts responsibly in case of emergencies. Focused on encouraging culture of impeccably high standards, flawless customer service and meaningful guest interaction. Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records. Results-driven office team leader with strong administrative background. Evaluates and improves team performance with proactive mindset. Consistently enforces policies and tackles process inefficiencies. Proficient, detailed Assistant with proven experience in front office operations. Strongly knowledgeable of multi-line phone systems, guest receiving protocols and office software applications. Adept at ordering supplies, maintaining inventory and presenting polished, friendly public atmosphere.