Gustavo Andre Alvarado
Summary
Hardworking individual with 4 years of experience in hospitality and service industries. Skilled in maintaining professionalism, working with diverse teams, and managing high-pressure situations. Strong communicator, proficient in multitasking and problem-solving.
With a Bachelor of Arts in Psychology, I bring a solid understanding of human behavior. As a collegiate athlete and founder of a mental health initiative for youth athletes, I’ve developed leadership and community engagement skills.
Eager to apply my experience, work ethic, and commitment to service in a law enforcement role
Overview
4
4
years of professional experience
Work History
Bartender
Oregano's Pizza Bistro
09.2021 - Current
- Used conflict resolution techniques to diffuse tense situations and maintain a positive atmosphere
- Exceeded customer service expectations by providing friendly and courteous service to all guests
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
Server
The Mexicano
01.2024 - 07.2024
- Maintained a high level of professional conduct at all times, which resulted in a positive work environment
- Demonstrated excellent knowledge of menu items and responded to customer inquiries in a timely and accurate manner
- Provided excellent customer service through communication and interpersonal skills.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Guest Service Representative
Ice Den Scottsdale
09.2020 - 08.2021
- Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
- Maintained high standards of cleanliness and organization in lobby and guest areas, contributing to welcoming environment.
- Inspected grounds, equipment, and overall building to uphold safe and aesthetically pleasing standard.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Arts - Psychology, Minor in Communications
University
Surprise, AZ12.2023
Skills
- Ability to Work Under Pressure
- Problem-solving
- Strong multitasking
- Customer service
- Team player attitude
- Leadership
- Clear and effective communication
- Patience and tolerance
Timeline
Server
The Mexicano
01.2024 - 07.2024
Bartender
Oregano's Pizza Bistro
09.2021 - Current
Guest Service Representative
Ice Den Scottsdale
09.2020 - 08.2021
Bachelor of Arts - Psychology, Minor in Communications
University
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