Heather Eskes
Tucson
Summary
Compassionate professional with experience in providing support to caseworkers and clients. Demonstrated strengths include empathetic communication and detailed record-keeping. Successfully ensured client needs were met while adhering to agency regulations and policies.
Overview
19
19
years of professional experience
Work History
Case Aide
Casa De Los Ninos
Tucson
05.2016 - Current
- Supervised visitations between biological parents and children in DCS custody.
- Prepared detailed reports on client interactions and case progress.
- Maintained confidential records in compliance with agency guidelines.
- Participated in team meetings to strategize case approaches and provide updates.
- Supported administrative tasks to improve overall office efficiency.
- Logged accurate records of client interactions within agency database system.
Substitute Teacher, K-12
Sunnyside Unified School District
Tucson
09.2006 - 10.2018
- Delivered instruction in various subjects to diverse K-12 student populations.
- Managed classroom behavior using positive reinforcement and established routines.
- Monitored classrooms, ensuring that all students were safe and adhering to school rules.
- Provided feedback to teachers on student behavior and performance in the classroom.
- Assisted with classroom instruction, following lesson plans and providing additional support to students.
Crew/Assistant Manager
Little Caesars
Tucson
06.2012 - 09.2018
- Processed customer orders, prepared and served meals in adherence to company policies.
- Resolved customer complaints promptly to ensure satisfaction.
- Completed opening and closing procedures, including cash management and sales documentation.
- Trained new employees on company guidelines and operational procedures.
- Maintained inventory records to ensure accurate stock levels.
- Cleaned premises according to established standards for optimal hygiene.
- Interacted courteously with guests to deliver exceptional service.
Education
Bachelor of Arts - Elementary Education
University of Arizona
Tucson, AZ05-2006
Skills
- Case documentation
- Database management
- Report writing
- Team collaboration
- Data entry
- Time management
- Conflict resolution
Timeline
Case Aide
Casa De Los Ninos
05.2016 - Current
Crew/Assistant Manager
Little Caesars
06.2012 - 09.2018
Substitute Teacher, K-12
Sunnyside Unified School District
09.2006 - 10.2018
Bachelor of Arts - Elementary Education
University of Arizona
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