Heidi Schrade
Black Canyon City
Summary
Dedicated nursing professional with a strong background in patient care coordination and triage. Proven ability to lead teams, manage medication schedules, and enhance patient outcomes through effective communication and empathy.
Overview
15
15
years of professional experience
1
1
Certification
Work History
RN Case Manager
Azorna Hospice
Peoria
01.2025 - Current
- Coordinated patient care plans with interdisciplinary teams in hospice settings.
- Assessed patient needs and developed personalized care strategies for optimal support.
- Monitored patient conditions and documented changes in electronic health records.
- Educated families on care procedures and end-of-life resources available through hospice.
- Facilitated communication between patients, families, and healthcare providers effectively.
- Conducted regular home visits to evaluate patient comfort and overall well-being.
- Collaborated with social workers to address emotional and psychological needs of patients.
- Assisted in managing medication schedules ensuring compliance with treatment plans.
RN Case Manager/On Call Triage Nurse
The Pines Home Health and Hospice
Prescott Valley
01.2025 - 01.2025
- Assessed patient conditions and prioritized care based on urgency.
- Communicated effectively with patients to gather comprehensive medical histories.
- Collaborated with healthcare teams to ensure seamless patient transitions.
- Provided emotional support to patients and families during triage process.
- Prepared and maintained admissions files for each Patient
- Identified needs of Patients promptly and efficiently.
- Triaged incoming calls to assess and address patient needs effectively.
RN Case Manager
Solace Hospice
Phoenix
08.2020 - 01.2024
- Coordinated patient care plans with interdisciplinary teams in hospice settings.
- Took initiative in training new employees on departmental policies, procedures, and processes.
- Responsible for interviewing, hiring and training new employees.
- Coordinated client assessments and developed personalized care plans.
- Monitored client progress and adjusted services as needed.
- Conducted regular follow-ups to ensure compliance with care plans.
- Conducted supervisory visits to evaluate employee performance and ensure adherence to organizational standards.
Director Of nursing
Brightstar Care of Scottsdale
Scottsdale
07.2018 - 02.2020
- Oversaw nursing staff recruitment and training processes for quality care delivery.
- Developed and implemented patient care policies and protocols for compliance.
- Collaborated with healthcare teams to ensure coordinated patient services.
- Managed nursing schedules to optimize staff coverage and efficiency.
- Conducted regular performance evaluations to support staff development.
- Implemented quality assurance initiatives to enhance patient safety measures.
- Conducted comprehensive assessments for new patients, ensuring accurate evaluation of their healthcare needs.
- Performed thorough evaluations of new patients to establish individualized care plans.
RN Case Manager
Kindred at Home
Peoria
06.2016 - 06.2019
- Coordinated patient care plans with interdisciplinary teams in hospice settings.
- Provided direct patient care in accordance with individualized care plans.
- Administered medications and monitored patient responses to treatments.
- Conducted health assessments and documented vital signs accurately.
- Handled on-call triage to assess patient needs and provide timely medical advice.
- Managed on-call triage, ensuring prompt evaluation and support for patient inquiries.
Emergency Room Nurse/Patient Financial Services
Banner Health-Thunderbird
Glendale
04.2010 - 07.2016
- Administered emergency medications and treatments to patients in critical conditions.
- Collaborated with multidisciplinary teams to develop patient care plans.
- Monitored vital signs and reported changes to medical staff promptly.
- Assisted in triaging patients based on severity of injuries and illnesses.
- Assisted clients with financial product inquiries and service solutions.
- Evaluated client financial needs to recommend appropriate services.
- Processed account applications and maintained accurate client records.
- Collected hospital copays efficiently to ensure accurate financial records.
- Facilitated the collection of hospital copays, enhancing patient financial services.
Education
Bachelor of Science - Nursing
Grand Canyon University
Phoenix, AZ01-2017
Associate of Arts - Nursing
Phoenix College
Phoenix05-2015
Skills
- Care coordination
- Patient assessment
- Electronic health records
- Medication management
- Triage assessment
- Interdisciplinary collaboration
- Quality assurance
- Staff training
- Conflict resolution
- Effective communication
- Time management
Affiliations
- Animal Rescue and Fostering
- Volunteer Outreach
Languages
English
Professional
Spanish
Limited
Certification
- RN License
- CPR Certification
- Fingerprint Clearance
References
References available upon request.
Timeline
RN Case Manager
Azorna Hospice
01.2025 - Current
RN Case Manager/On Call Triage Nurse
The Pines Home Health and Hospice
01.2025 - 01.2025
RN Case Manager
Solace Hospice
08.2020 - 01.2024
Director Of nursing
Brightstar Care of Scottsdale
07.2018 - 02.2020
RN Case Manager
Kindred at Home
06.2016 - 06.2019
Emergency Room Nurse/Patient Financial Services
Banner Health-Thunderbird
04.2010 - 07.2016
Bachelor of Science - Nursing
Grand Canyon University
Associate of Arts - Nursing
Phoenix College
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