Iesha Sisto
Sells
Summary
Dynamic with proven expertise in optimizing operations. Skilled in project coordination and advanced Microsoft Office, I enhanced customer satisfaction through proactive problem-solving and effective communication. A dedicated team player, I thrive in fast-paced environments, consistently delivering results and improving workflows.
Diligent with comprehensive background in recreational activities. Facilitated engaging programs to enhance community involvement and fostered welcoming environment. Demonstrated leadership and communication skills to effectively coordinate events and activities.
Overview
16
16
years of professional experience
Work History
Education Assistance Specialist
Education Assistance Program
Sells, AZ
12.2017 - 07.2024
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Enhanced overall workforce performance via structured training strategies.
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Improved team collaboration by initiating regular strategy meetings.
- Created and managed project plans, timelines and budgets.
Office Specialist
Tohono O’odham Nation Justice Center
Sells, AZ
01.2015 - 08.2016
- Optimized scheduling and appointment coordination, ensuring smooth daily operations for all team members.
- Demonstrated adaptability by quickly learning new software programs and office tools as required, continuously improving skill set.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled incoming calls professionally, routing callers appropriately or taking detailed messages when necessary.
- Ensured timely delivery of mail correspondence both internally and externally through efficient sorting methods.
- Improved customer satisfaction rates by providing prompt assistance with inquiries, concerns, or requests for information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Cashier
Yaamava’ Resort & Casino at San Manuel
Highland, CA
10.2016 - 11.2017
- Managed inventory levels of recreational equipment and supplies, ensuring adequate stock for peak periods while avoiding waste.
- Maintained accurate records of guest preferences, leveraging data insights to inform future program development efforts.
- Facilitated open communication between team members, fostering collaboration and continuous improvement in service delivery.
- Contributed to marketing efforts by promoting on-site recreational offerings through social media channels and other promotional materials.
- Promoted a welcoming atmosphere by greeting guests upon arrival and providing helpful information about available amenities and services.
- Adapted programming based on guest feedback, refining activity offerings for an enhanced overall experience.
- Organized special events such as holiday parties, creating memorable experiences for guests of all ages.
- Collaborated with the team to create innovative programs that catered to the unique needs of each guest group.
- Assisted in preparing recreational materials and supplies for each activity.
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
- Developed and monitored safety policies and procedures to facilitate safety of participants.
Recreational Staff Member
Northwest Neighborhood Center
Tucson, AZ
04.2008 - 07.2009
- Managed inventory levels of recreational equipment and supplies, ensuring adequate stock for peak periods while avoiding waste.
- Maintained accurate records of guest preferences, leveraging data insights to inform future program development efforts.
- Facilitated open communication between team members, fostering collaboration and continuous improvement in service delivery.
- Contributed to marketing efforts by promoting on-site recreational offerings through social media channels and other promotional materials.
- Promoted a welcoming atmosphere by greeting guests upon arrival and providing helpful information about available amenities and services.
- Adapted programming based on guest feedback, refining activity offerings for an enhanced overall experience.
- Organized special events such as holiday parties, creating memorable experiences for guests of all ages.
- Collaborated with the team to create innovative programs that catered to the unique needs of each guest group.
- Assisted in preparing recreational materials and supplies for each activity.
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
- Developed and monitored safety policies and procedures to facilitate safety of participants.
Education
Associates Of Arts - Social Work
Tohono O’odham Community College
Sells, AZAssociate Of Arts - Criminal Justice
University of Phoenix
Tempe, AZ03.2022
Skills
- Event planning experience
- Time management expertise
- Inventory control
- Vendor relations management
- Organizational skills mastery
- Project coordination
- Problem-solving capacity
- Budgeting and finance
- Advanced Microsoft office
- Administrative support expertise
- Positive attitude
- Customer service
- Time management
- Verbal and written communication
- Dedicated team player
- Strong problem solver
- Resourceful
Timeline
Education Assistance Specialist
Education Assistance Program
12.2017 - 07.2024
Cashier
Yaamava’ Resort & Casino at San Manuel
10.2016 - 11.2017
Office Specialist
Tohono O’odham Nation Justice Center
01.2015 - 08.2016
Recreational Staff Member
Northwest Neighborhood Center
04.2008 - 07.2009
Associates Of Arts - Social Work
Tohono O’odham Community College
Associate Of Arts - Criminal Justice
University of Phoenix
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