Irma Lorena Cruz
Chandler
Summary
Detail-oriented Registration Scheduler with expertise in optimizing patient appointment scheduling and managing electronic health records. Proven track record of enhancing workflow efficiency and providing exceptional patient communication.
Overview
23
23
years of professional experience
Work History
Registration Scheduler
Honor Health
Tempe
08.2007 - Current
- Coordinated patient appointment scheduling across departments, enhancing access to healthcare services.
- Managed electronic health record updates and maintained accurate patient information.
- Communicated effectively with patients to confirm appointments and provide instructions.
- Collaborated with healthcare providers to optimize scheduling efficiency and resource allocation.
- Resolved patient inquiries and scheduling conflicts, ensuring seamless appointment flow and patient satisfaction.
- Managed daily workflows and tracked appointments using scheduling software, optimizing scheduling processes.
- Coordinated appointments with customers and staff members according to availability.
- Processed payments and updated accounts to reflect balance changes.
- Routed calls and correspondence to appropriate medical staff.
- Provided patients with necessary information about upcoming medical tests and procedures.
Medical Assistant
Valley Women For Women
Chandler
02.2003 - 07.2007
- Assisted physicians with patient examinations and medical procedures.
- Managed patient scheduling and coordinated appointments for optimal flow.
- Performed routine laboratory tests and collected specimens for analysis.
- Ensured cleanliness and organization of medical equipment and examination rooms.
- Supported administrative tasks, including billing and insurance verification processes.
- Communicated effectively with patients to address concerns and provide information.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Scheduled appointments for patients via phone and in person.
- Collected samples from patients for laboratory testing purposes.
- Cleaned and maintained medical equipment following procedures and standards.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Organized charts, documents and supplies to maintain team productivity.
- Registered new patients into practice management software program accurately entering demographic information.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
Education
High School Diploma -
Marcos De Niza
Tempe, AZ05-1984
Some College (No Degree) - Medical Social Work
Central Arizona College
Coolidge, AZSkills
- EHR management
- appointment scheduling
- scheduling software
- patient registration
- medical billing
- healthcare compliance
Languages
Spanish
Professional
Timeline
Registration Scheduler
Honor Health
08.2007 - Current
Medical Assistant
Valley Women For Women
02.2003 - 07.2007
High School Diploma -
Marcos De Niza
Some College (No Degree) - Medical Social Work
Central Arizona College