Jada Stowe
State Farm
Mesa
8
years of professional experience
Results-oriented professional with experience in claims, quality audits, and client support. Known for critical thinking, careful review of records, and strong time management. Focused on improving accuracy, resolving issues, and supporting efficient, customer-focused operations.
Work History
Claims Adjuster
1 Year 1 Month- Investigated loss details by gathering statements, photographs, and supporting documentation.
- Assessed liability and damages using claim guidelines and settlement protocols.
- Reviewed claim files and applied policy provisions to determine coverage and next steps.
- Communicated claim decisions clearly to policyholders, repair facilities, and vendors.
- Coordinated communication and issue resolution with appraisers, adjusters, and claim partners handling complex claims.
- Examined claims forms and other records to determine insurance coverage.
- Contributed to a positive work environment through active participation in team meetings and collaborating on cross-functional projects.
Quality Assurance Analyst
1 Year 10 Months- Validated workflows and deliverables against client requirements and internal QA procedures.
- Documented defects, tracked root causes, and coordinated resolutions with cross-functional teams.
- Executed quality audits to identify process gaps and support corrective actions.
- Analyzed case data for accuracy, completeness, and compliance with quality standards.
Caregiver
9 Months- Delivered personal care, including bathing, grooming, dressing, and toileting support.
- Monitored client health changes and reported concerns to family and care teams.
- Administered medication reminders and supported adherence to daily care routines.
- Prepared nutritious meals and assisted with feeding for safety and comfort.
- Provided companionship and emotional support through conversation, activities, and engagement.
Caregiver
8 Months- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with mobility, transfers, and ambulation using safe caregiving techniques.
- Documented daily observations and updated care plans for consistent client support.
- Maintained clean living spaces through light housekeeping, laundry, and organization.
Lead Host
3 Years- Greeted guests promptly, managed waitlist, and communicated accurate quoted wait times.
- Directed guest seating flow to balance dining room capacity and reduce wait times.
- Coordinated with servers and management to maintain smooth table turnover and service readiness.
- Trained new hosts on host stand procedures, guest greetings, and seating rotation.
- Monitored front-of-house presentation, ensuring clean lobby, organized menus, and polished check-in area.
- Resolved guest concerns professionally while maintaining hospitable, high-energy service standards.
Cashier
3 Years 4 Months- Scanned groceries efficiently while maintaining front-end speed and checkout accuracy.
- Processed customer transactions accurately using register, card, cash, and coupon handling procedures.
- Balanced cash drawer contents and resolved discrepancies following store register procedures.
- Assisted customers with pricing questions, item locations, and basic store information.
Education
High School Diploma
- Honor Roll
- 3.2 GPA
- Honor's Society Member
Skills
Claims investigation
Quality assurance
Critical thinking
Effective communication
Active listening
Results-oriented
Customer-focused
Time management
Timeline
Claims Adjuster
State Farm
02.2025 - 03.2026Read More
Quality Assurance Analyst
Epiq Global
03.2023 - 01.2025Read More
Caregiver
Always Best Care
02.2023 - 11.2023Read More
Caregiver
Ridgecrest Nursing Home
06.2022 - 02.2023Read More
Lead Host
Texas Roadhouse
06.2019 - 06.2022Read More
Cashier
Harris Teeter
08.2018 - 12.2021Read More
Riverside High School
High School Diploma
Read More