Jalen Smith
Phoenix
Summary
High needs case manager who has been dedicated to the clients and teams they work with who is willing to advocate and work with youth and families to develop new skills and help them obtain all goals set for them with proper care in place.
Overview
6
6
years of professional experience
Work History
High Needs Case Manager
Southwest Network
Phoenix, AZ
10.2020 - Current
- Developed individualized service plans that would aligning with client needs and goals.
- Coordinated Child and family team meetings and hospital staffings to ensure service implementation had been met and to plan for further goals to be achieved.
- Monitored client progress through regular assessments, adjusting strategies as needed for optimal outcomes.
- Advocated for clients' rights and resources, enhancing their access to community services and support systems.
- Able to have 10+ clients approved for SMI services upon turning 18 and also to help many more with transitional services and supports into adult services.
- Developed strong relationships with community partners to expand available resources and service options for clients.
- Stayed up-to-date on industry trends and best practices through ongoing professional development and training, this being the new wrap around method and helping train others in this.
- Enhanced client well-being by developing individualized care plans and coordinating with multidisciplinary teams.
- Leveraged knowledge of relevant legislation and policies to secure necessary accommodations or modifications for clients in need.
- Continued to work with clients by teaching them self-advocacy skills, enabling them to take control of their own lives more effectively.
- Facilitated group sessions for high needs individuals, fostering a sense of community while addressing common challenges faced by participants.
- Successfully closed cases after helping clients achieve stability in their lives through targeted support services.
- Improved client outcomes through regular monitoring and adjusting of care plans as needed.
- Provided leadership, guidance and support to staff members.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Established and maintained relationships with key providers and other entities (i.e. DCS, out of home providers, group homes, probation, etc.).
- Coordinated with community stakeholders for successful implementation of social and community service initiatives.
Education
Master of Science - Social Work
Grand Canyon University
Phoenix, AZ08.2027
Bachelor of Science - Psychology
Grand Canyon University
Phoenix, AZ04.2020
Skills
- Professional boundaries
- Client advocacy
- Motivational interviewing
- Service planning
- Case coordination
- Teamwork and collaboration
- Multitasking Abilities
- Reliability
- Relationship building
- Goal setting
- Adaptability
- Adaptability and flexibility
Accomplishments
- Achieved 10+ clients to be deemed SMI by completing evals with accuracy and efficiency.
Timeline
High Needs Case Manager
Southwest Network
10.2020 - Current
Master of Science - Social Work
Grand Canyon University
Bachelor of Science - Psychology
Grand Canyon University